Medical Empires14 Okt 2024

Subscription Models & No Show Policies | Medical Monday - Ep 98

In this episode of the Spinoso Podcast, I dive into how we handle hormone therapy pellet treatments and our subscription model. I walk you through the two options we offer: month-to-month payments or an all-in-one treatment where you pay upfront. Depending on geographic location and dosage, the prices for pellets range for both men and women. I explain that we include everything in the price — from the pellets themselves to the insertion procedure, follow-up labs, and additional medications like estrogen blockers or fertility treatments. It's all about making sure patients have a clear understanding of what they're getting and how we structure our pricing.

I also share how we've introduced this subscription model to our existing hormone therapy and weight loss patients. Communication is key, so we make sure to send out email blasts, text messages, and even discuss it during follow-up appointments. This helps our patients feel comfortable with the new billing method, and we explain why it's beneficial for them. By offering discounts to the first group who switch to the subscription model, we make the transition as seamless as possible while ensuring patients continue receiving the best care.

Lastly, I tackle how we manage no-shows and cancellations with the subscription model. Our contract outlines what happens if a patient doesn't show up, and we give them flexibility while making sure everything is clearly communicated. For non-controlled medications, we'll continue sending them throughout the year, but for controlled substances, we review every 90 days. The goal is to keep things running smoothly while making sure our patients are well taken care of. If you have any other questions, feel free to email me, and I'd be happy to answer them on the podcast!

(0:00) - Intro

(0:13) - Handling Hormone Therapy Pellets

(4:00) - Subscription Model Trust and Initial Payments

(4:30) - Communicating the New Subscription Model

(6:15) - Handling No Shows in a Subscription Model

(7:20) - Managing Medication and Rescheduling

(9:25) - Conclusion

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(300)

Life Happens For You, Not To You (And I Can Prove It) - EP327

Life happens for you, not to you, is the one belief Dr. Alex Spinoso would keep if he lost every other framework. Here's why he means it in his bones. If he had to throw out every book, quote and fram...

30 Okt 7min

How to Stop Your Clinic From Running Your Life - EP326

You started your practice for freedom, more money, your own schedule, a higher standard of care. Then somewhere along the way it flipped and now you're the provider, the biller, the HR department and ...

28 Okt 42min

Dolly Parton Said No to Elvis: The Business Lesson That Made Her Rich - EP325

Everyone remembers the wigs, the rhinestones, the big laugh, the "dumb blonde from the mountains." Almost nobody realizes that was the strategy. Dolly Parton pulled off what I'd argue is the single gr...

23 Okt 7min

Why I Walked Away From a Nearly $500M Offer for My Medical Business - EP324

We had a 10x offer on the table for Genesis Lifestyle Medicine, almost half a billion dollars and we walked away from it. I sat down with Josh Ponton on ASHER Health's Standing in the Gap and told the...

21 Okt 1h 46min

The $360,000 Decision That Made Sylvester Stallone - EP 323

In 1975 there was a broke, 29 year old actor with about a hundred dollars to his name, no car and a face partially paralyzed from birth that gave him a slurred way of talking every casting director in...

16 Okt 6min

The Smartest Way to Grow Your Med Spa (Most Owners Get This Wrong) - EP 322

I joined Neal Karski on the Aesthetics Millionaires Show for a conversation every med spa and clinic owner needs to hear, especially the ones who think the path to wealth is opening more and more loca...

14 Okt 57min

Genghis Khan Killed So Many People It Cooled the Planet - EP 321

Here's a fact that sounds made up but isn't: the Mongol Empire killed on such a massive scale that scientists say it measurably cooled the entire planet. I open this one with that because it's the str...

9 Okt 5min

How I Built a Medical Empire From One Rented Room - EP 320

I sat down with Chris Kille on the Building Great Companies podcast and told him the whole story, including the part most people skip. Before Genesis Lifestyle Medicine was a nine figure company, my w...

7 Okt 34min