Let your customers be your scouts, w/Eventbrite's Julia Hartz

Let your customers be your scouts, w/Eventbrite's Julia Hartz

That constant roar of customer feedback? Be thankful for it. It holds all the secrets to your success, if you learn how to read the signs. Listen to what users say, sure. But also watch what they do and interpret what they need. Eventbrite's Julia Hartz embodies this principle. She believes passionately in learning from her customers, and has made rapid response to user feedback the driving force behind Eventbrite’s strategy — as it grew from a simple ticketing app to a full-service platform for event creators, offering everything from ticket sales to custom RFID readers.

Read a transcript of this interview at: https://mastersofscale.com/julia-hartz-let-your-customers-be-your-scouts/

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Why culture matters, w/Netflix's Reed Hastings

Why culture matters, w/Netflix's Reed Hastings

Strong company cultures only emerge when every employee feels they own the culture — and this begins even before the first job interview. CEO Reed Hastings has built an adaptive, high-performing cultu...

28 Juni 201736min

Your plan B needs a plan B, w/Crisis Text Line founder Nancy Lublin

Your plan B needs a plan B, w/Crisis Text Line founder Nancy Lublin

To succeed, entrepreneurs need a good idea, timing, money, luck. But more than anything, they need the ability to generate an endless supply of Plans B, C, and D when Plan A doesn't come through. Nanc...

14 Juni 201733min

Innovation is managed chaos, w/Eric Schmidt of Google/Alphabet

Innovation is managed chaos, w/Eric Schmidt of Google/Alphabet

Google has succeeded by innovating again and again. Their secret? They don’t tell their employees how to innovate; they manage the chaos. Eric Schmidt, the CEO of Google since 2001 and now chair of pa...

7 Juni 201730min

Lead, lead again, w/Facebook's Sheryl Sandberg

Lead, lead again, w/Facebook's Sheryl Sandberg

In just 6 years, Facebook grew to 2 billion users and 14,000 employees. How? Well, first, they hired COO Sheryl Sandberg. And she knew that to lead a fast-changing organization, you have to be as skil...

31 Maj 201733min

Imperfect is perfect, w/Facebook's Mark Zuckerberg

Imperfect is perfect, w/Facebook's Mark Zuckerberg

If you’re Steve Jobs, you can wait for your product to be perfect. For the rest of us, If you’re not embarrassed by your first product release, you’ve released it too late. Imperfect is perfect. Why? ...

24 Maj 201729min

Learn from every "no," w/Walker & Company's Tristan Walker

Learn from every "no," w/Walker & Company's Tristan Walker

The best business ideas often seem laughable at first glance. So if you’re hearing a chorus of “No’s” — it may actually be a good sign! Google, Facebook, LInkedIn, Airbnb — they all sounded crazy befo...

17 Maj 201729min

Raise more money than you need, w/Minted's Mariam Naficy

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Think you've raised enough money for your startup? Think again. You have to run through a minefield of unexpected expenses as an entrepreneur. And you never know where the big opportunity will come fr...

10 Maj 201728min

Airbnb's Brian Chesky in Handcrafted

Airbnb's Brian Chesky in Handcrafted

If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve your customers one-by-one. And don't stop until you kn...

3 Maj 201730min

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