Building Voice AI Agents That Don’t Suck with Kwindla Kramer - #739

Building Voice AI Agents That Don’t Suck with Kwindla Kramer - #739

In this episode, Kwindla Kramer, co-founder and CEO of Daily and creator of the open source Pipecat framework, joins us to discuss the architecture and challenges of building real-time, production-ready conversational voice AI. Kwin breaks down the full stack for voice agents—from the models and APIs to the critical orchestration layer that manages the complexities of multi-turn conversations. We explore why many production systems favor a modular, multi-model approach over the end-to-end models demonstrated by large AI labs, and how this impacts everything from latency and cost to observability and evaluation. Kwin also digs into the core challenges of interruption handling, turn-taking, and creating truly natural conversational dynamics, and how to overcome them. We discuss use cases, thoughts on where the technology is headed, the move toward hybrid edge-cloud pipelines, and the exciting future of real-time video avatars, and much more. The complete show notes for this episode can be found at https://twimlai.com/go/739.

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Targeted Ticket Sales Using Azure ML with the Trail Blazers w/ Mike Schumacher & Chenhui Hu - TWiML Talk #156

Targeted Ticket Sales Using Azure ML with the Trail Blazers w/ Mike Schumacher & Chenhui Hu - TWiML Talk #156

In today’s episode of our AI in Sports series I'm joined by Mike Schumacher, director of business analytics for the Portland Trail Blazers, and Chenhui Hu, a data scientist at Microsoft to discuss how...

26 Juni 201837min

AI for Athlete Optimization with Sinead Flahive - TWiML Talk #155

AI for Athlete Optimization with Sinead Flahive - TWiML Talk #155

This week we’re excited to kick off a series of shows on AI in sports. In this episode I'm joined by Sinead Flahive, data scientist at Dublin, Ireland based Kitman Labs to discuss Kitman’s Athlete Opt...

25 Juni 201840min

Omni-Channel Customer Experiences with Vince Jeffs - TWiML Talk #154

Omni-Channel Customer Experiences with Vince Jeffs - TWiML Talk #154

In this, the final episode of our PegaWorld series I’m joined by Vince Jeffs, Senior Director of Product Strategy for AI and Decisioning at Pegasystems. Vince and I had a great talk about the role AI ...

21 Juni 201843min

Workforce Intelligence for Automation & Productivity with Michael Kempe - TWiML Talk #153

Workforce Intelligence for Automation & Productivity with Michael Kempe - TWiML Talk #153

In this episode of our PegaWorld series, I’m joined by Michael Kempe, chief operating officer at global share registry and financial services provider Link Market Services. In the interview, Michael a...

20 Juni 201836min

Data Platforms for Decision Automation at Scotiabank with Jim Saleh - TWiML Talk #152

Data Platforms for Decision Automation at Scotiabank with Jim Saleh - TWiML Talk #152

In this show, part of our PegaWorld 18 series, I'm joined by Jim Saleh, Senior Director of process and decision automation at Scotiabank. Jim is tasked with helping the bank transition from a world wh...

19 Juni 201832min

Towards the Self-Driving Enterprise with Kirk Borne - TWiML Talk #151

Towards the Self-Driving Enterprise with Kirk Borne - TWiML Talk #151

In this show, the first of our PegaWorld 18 series, I'm joined by Kirk Borne, Principal Data Scientist at management consulting firm Booz Allen Hamilton. In our conversation, Kirk shares his views on ...

18 Juni 201841min

How a Global Energy Company Adopts ML & AI with Nicholas Osborn - TWiML Talk #150

How a Global Energy Company Adopts ML & AI with Nicholas Osborn - TWiML Talk #150

On today’s show I’m excited to share this interview with Nick Osborn, a longtime listener of the show and Leader of the Global Machine Learning Project Management Office at AES Corporation, a Fortune ...

14 Juni 201846min

Problem Formulation for Machine Learning with Romer Rosales - TWiML Talk #149

Problem Formulation for Machine Learning with Romer Rosales - TWiML Talk #149

In this episode, i'm joined by Romer Rosales, Director of AI at LinkedIn. We begin with a discussion of graphical models and approximate probability inference, and he helps me make an important connec...

11 Juni 201850min

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