571: Multi-Award-Winning Researcher Vanessa Druskat on Team Emotional Intelligence

571: Multi-Award-Winning Researcher Vanessa Druskat on Team Emotional Intelligence

Vanessa Druskat, organizational psychologist and professor at the University of New Hampshire, discusses team emotional intelligence (EI) as a predictor of sustained performance. Building on her foundational work with Daniel Goleman, Druskat focuses not on individual EQ, but on the group-level norms and practices that distinguish effective teams, particularly in complex, high-stakes environments.

Druskat identifies three core team norms essential to cultivating group EI: mutual trust, constructive expression of emotions, and norms that support individual and group self-awareness. These are not “soft” ideals; they function as operational levers for managing conflict, decision-making quality, and adaptability.

Key takeaways include:

High-performing teams are not those without conflict, but those with processes for metabolizing conflict. Druskat emphasizes the role of emotional expression norms in allowing task-related disagreement while mitigating interpersonal friction.

Leaders significantly influence team EI by modeling openness and emotional competence, but sustained performance requires that these behaviors be embedded in team norms, not reliant on individual charisma or authority.

Team emotional intelligence predicts effectiveness beyond technical competence, especially when teams must adapt to ambiguity, pressure, or interdependence. Druskat cites multiple studies where team EI predicted performance outcomes more reliably than IQ or experience.

Psychological safety is necessary but not sufficient. Teams with high EI create an environment where members not only feel safe but are also expected to monitor and manage the group’s emotional climate.

Organizations often undermine team EI unintentionally, through forced competition, misaligned incentives, or ignoring the emotional fallout of change. Druskat suggests that senior leaders regularly audit not just team outcomes, but the emotional processes behind them.

This episode reframes emotional intelligence not as a personal trait but as an institutional capability with measurable consequences for execution, resilience, and organizational learning. The discussion is particularly relevant for senior professionals seeking to institutionalize performance through culture rather than control.

Get Vanessa’s book here: https://shorturl.at/u5KOs

The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest

Here are some free gifts for you:

Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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417: A professor of global politics at University College London, Brian Klaas. FLUKE: Chance, Chaos, and Why Everything We Do Matters

417: A professor of global politics at University College London, Brian Klaas. FLUKE: Chance, Chaos, and Why Everything We Do Matters

Welcome to Strategy Skills episode 417, an interview with the author of Fluke: Chance, Chaos, and Why Everything We Do Matters, Brian Klaas. In Fluke, myth-shattering social scientist Brian Klaas deep-dives into the phenomenon of randomness, unpicking our neat and tidy storybook version of events to reveal a reality far wilder and more fascinating than we have dared to consider. The bewildering truth is that but for a few incidental changes, our lives - and our societies - would be radically different. Offering an entirely new perspective, Fluke explores how our world really works, driven by strange interactions and random events. Brian Klaas grew up in Minnesota, earned his DPhil at Oxford, and is now a professor of global politics at University College London. He is a contributing writer for The Atlantic, host of the award-winning Power Corrupts podcast, and frequent guest on national television. Klaas has conducted field research across the globe and advised major politicians and organizations including NATO and the European Union.  You can find Brian at BrianPKlaas.com and on Twitter @BrianKlaas. Get Brian’s book here: https://rb.gy/gueipv Fluke: Chance, Chaos, and Why Everything We Do Matters Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

24 Jan 202447min

416: Consulting workshop best practices (Strategy Skills classics)

416: Consulting workshop best practices (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we discuss consulting workshop best practices. Subscribe to FIRMSconsulting's YouTube channel: http://bit.ly/Firmsconsultingsubscribe Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

22 Jan 20249min

415: If VCs & Gov. join forces we can solve society’s biggest problems. With venture capitalist and lecturer at Stanford University, Arun Gupta

415: If VCs & Gov. join forces we can solve society’s biggest problems. With venture capitalist and lecturer at Stanford University, Arun Gupta

Welcome to Strategy Skills episode 415, an interview with the author of Venture Meets Mission: Aligning People, Purpose, and Profit to Innovate and Transform Society, Arun Gupta. The book argues that if Business, Government, and Society come together, rebuild trust, and collaborate, we have a generational opportunity to address societal challenges―climate change, cybersecurity, disease outbreaks, food insecurity, and education. The book explains, with hope and passion, how our existing entrepreneurial ecosystem, with the ideals of democracy, can be the foundation for a new mission-driven capitalism. Arun Gupta is a venture capitalist, Lecturer at Stanford University, and Adjunct Entrepreneurship Professor at Georgetown University. He is CEO of NobleReach Foundation, which is focused on catalyzing and inspiring a renewed spirit of national service through innovation. Get Arun’s book here: https://rb.gy/9eu518 Venture Meets Mission: Aligning People, Purpose, and Profit to Innovate and Transform Society Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

17 Jan 202456min

414: How to resign from your job the right way (Strategy Skills classics)

414: How to resign from your job the right way (Strategy Skills classics)

How can you resign from your job with dignity, compassion, and grace, without burning any bridges with your employer? For this episode, let's revisit a Strategy Skills classic where we share simple principles to help you leave your role in a way that leaves a positive impression on your superiors, colleagues, and organization. Do you have a story about resigning? Tell us more with a comment below. Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

15 Jan 202418min

413: Best-selling author and Harvard Business School professor, Ranjay Gulati — Courageous Leadership

413: Best-selling author and Harvard Business School professor, Ranjay Gulati — Courageous Leadership

Welcome to Strategy Skills episode 413, an interview with the author of Deep Purpose: The Heart and Soul of High-Performance Companies, Ranjay Gulati. In his book, Ranjay reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. Moreover, he shows how companies can embed purpose much more deeply than they currently do, delivering impressive performance benefits that reward customers, suppliers, employees, shareholders, and communities alike. To get purpose right, leaders must fundamentally change not only how they execute it but also how they conceive of and relate to it. Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. Until recently, he chaired the Advanced Management Program, the flagship senior leader executive program, at the school. Professor Gulati has been ranked as one of the top ten most-cited academics in the fields of economics and business by ISI-Incite and has received similar recognition from The Economist, Financial Times, and the Economist Intelligence Unit. Professor Gulati studies how “resilient” organizations—those that prosper both in good times and bad—drive growth and profitability. His work bridges strategy (establishing clear strategic pillars for growth), organizational design (reimagining purposeful and collaborative organizational systems), and leadership (fostering inspired, courageous, and caring execution). Get Ranjay’s book here: https://rb.gy/31r53k Deep Purpose: The Heart and Soul of High-Performance Companies Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

10 Jan 202453min

412: Overall goal of every consulting interaction (Strategy Skills classics)

412: Overall goal of every consulting interaction (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we discuss the overall goal of every consulting interaction. Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

8 Jan 20248min

411: How important is corporate strategy? (Strategy Skills Classics)

411: How important is corporate strategy? (Strategy Skills Classics)

For this episode, let's revisit a Strategy Skills classic where we discuss the importance of corporate strategy. Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

3 Jan 20249min

410: How to run a scenario planning session (Strategy Skills Classics)

410: How to run a scenario planning session (Strategy Skills Classics)

For this episode, let's revisit the 47th podcast on the Corporate Strategy & Transformation study. As I mentioned in previous posts, the reason we spend so much time on visioning workshop is because if you ever take a senior role in strategy in any company, or if you ever serve as a corporate strategy consultant, running a visioning workshop or corporate strategy workshop, in general, is the skill you must have. And scenario planning is something used extensively in visioning workshops. In this podcast and related article, we discuss what is scenario planning and how to run a scenario planning session during a visioning workshop as part of a consulting engagement. There is also a very elegant way to combine corporate finance and corporate strategy to help companies develop effective strategies under extreme uncertainty. Click here to see the full study and here to see the merger study and market entry study. Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

1 Jan 202414min

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