Firing Bad Customers | Lean Built - Manufacturing Freedom E105

Firing Bad Customers | Lean Built - Manufacturing Freedom E105

Jay and Andrew discuss the true cost of doing business with “big name” clients who act like bullies. You know the ones. They demand unfair terms, they're slow to pay, they're quick to add red tape. Jay shares a personal story about walking away from a prestige customer that wasn’t worth the stress, cost, or collection headaches. Andrew adds cautionary tales, including lessons from a fellow shop owner who took the bait on a massive PO and paid the price in blood, sweat, and sleepless nights.


They also talk about the power of peer advisory groups like Vistage and Convene. How do you avoid flying blind in your business? Get in a room with people who’ve already made your mistakes, and who won’t let you keep making them.


Plus: hear about their strategies for preventative maintenance, visual controls (including genius 3D-printed “No Touchy” signs), and the delicate balance between food trucks, team morale, and post-lunch productivity crashes.

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Avsnitt(153)

Why Every Machine Shop Should Take More Shop Tours | Lean Built - Manufacturing Freedom E153

Why Every Machine Shop Should Take More Shop Tours | Lean Built - Manufacturing Freedom E153

What if one of the fastest ways to improve your machine shop is walking through someone else’s?In this solo episode, Andrew shares lessons from recent shop tours, including visits to manufacturers in ...

29 Juni 18min

Your Memory Is Not a Management System | Lean Built - Manufacturing Freedom E152

Your Memory Is Not a Management System | Lean Built - Manufacturing Freedom E152

Andrew shares how a simple magnetic tag meant to prevent a security mistake failed, not because the idea was bad, but because the process wasn’t complete. From there, Andrew and Jay explore Kanban sys...

22 Juni 59min

The More You Optimize, The More Things Break | Lean Built - Manufacturing Freedom E151

The More You Optimize, The More Things Break | Lean Built - Manufacturing Freedom E151

A single drop of coolant shut down an overnight production run that should have been making parts for hours. Nothing crashed or was broken, yet the machine stopped, production stopped, and the schedul...

15 Juni 47min

The Hidden Cost of Being the Easy Button (and 14 other lessons from Japan) | Lean Built - Manufacturing Freedom E150

The Hidden Cost of Being the Easy Button (and 14 other lessons from Japan) | Lean Built - Manufacturing Freedom E150

Andrew returns from Japan with 15 lessons that challenged the way he thinks about leadership, training, standards, and continuous improvement. These include thoughts on how leaders accidentally become...

8 Juni 25min

Why Great Companies Can’t Be Copied | Lean Built - Manufacturing Freedom E149

Why Great Companies Can’t Be Copied | Lean Built - Manufacturing Freedom E149

What happens when an iconic brand starts fighting its own fans?This week, Andrew and Jay discuss Fender’s controversial cease-and-desist campaign against Strat-style guitar builders and discuss the di...

1 Juni 56min

Six Types of Working Genius (w/ John Grimsmo) | Lean Built - Manufacturing Freedom E148

Six Types of Working Genius (w/ John Grimsmo) | Lean Built - Manufacturing Freedom E148

Jay welcomes John Grimsmo of Grimsmo Knives for a wide-ranging conversation on leadership, manufacturing culture, lean systems, and the Six Types of Working Genius assessment. Fresh off implementing t...

25 Maj 45min

Is A Good Leader A Dictator? | Lean Built - Manufacturing Freedom E147

Is A Good Leader A Dictator? | Lean Built - Manufacturing Freedom E147

Is a good leader a dictator? In this episode, Jay and Andrew wrestle with the tension between decisive leadership and collaborative growth. What starts as a customer support question turns into a deep...

18 Maj 1h

The Dangerous Line Between Confidence and Delusion in Business | Lean Built - Manufacturing Freedom E146

The Dangerous Line Between Confidence and Delusion in Business | Lean Built - Manufacturing Freedom E146

Andrew and Jay explore the tension between confidence and delusion in entrepreneurship, the challenge of scaling a company without losing yourself, and the reality that what got you here might not get...

11 Maj 41min

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