Mapping the Customer Experience - Pete Saunders - Episode 117
In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service ...
2 Dec 20249min
Navigating Change in the Public Sector - Mustafa Ghulam - Episode 116
In a vibrant discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Mustafa Ghulam, a facilitator renowned for his expertise in change management and digital trans...
25 Nov 202412min
A 5 Year IT Modernisation Journey in 15 Minutes - Ron Hughes - Episode 115
The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more....
18 Nov 202413min
Building the Business Case for Emerging Tech - Stuart Watt - Episode 114
Building a successful business case is difficult for a number of reasons. It's important to craft a narrative that appeals to decision-makers, capturing a variety of user-benefits often involves exten...
12 Nov 202417min
Bridging the Gap in Data Skills - Nicky Bull - Episode 113
In a dynamic conversation, co-founder of Public Sector Network, Charlie Hamer engaged with Blue Chameleon Corporate Consultant, Nicky Bull, who illuminated the evolving landscape of data skills necess...
4 Nov 202417min
Cultivating Leaders for Tomorrow - Malcolm Dawes - Episode 112
In a world where effective leadership can shape the future, Charlie Hamer, co-founder of the Public Sector Network, recently engaged in a thought-provoking conversation with leadership expert Malcolm ...
28 Okt 202415min
Enhancing User Experience in Government Services - Carmine Mastrantone - Episode 111
In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions t...
23 Okt 202411min
Synergizing Data and Technology for a Transformative Future - Virginia Senior Data Leaders - Episode 110
Hear from Virginia senior data leaders on how organizations can drive innovation and decision-making, enhance efficiency, protect data privacy, and foster a data-driven culture by synergizing data and...
14 Okt 202425min
