David Burkus Presents12 Maj 2025

Is It a Mistake…or a Betrayal? How Great Leaders Rebuild Trust

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Someone on your team let you down—and now trust is broken. What happens next is critical.

In this video, I’ll walk you through how to respond when trust is violated at work, without turning a misstep into a meltdown. Whether it was a dropped deadline, a half-truth, or just too little transparency, not every betrayal is the same…and not every one deserves the same response. I’ll show you how to diagnose the damage—competency, integrity, or psychological safety—and choose a path forward that restores the trust loop or resets the rules. This is the tough but necessary work of leadership. Because while trust doesn’t break in a single moment, it does rebuild one decision at a time.

00:00 The trust has been broken...now what?

01:05 Meet David Burkus

01:21 Acknowledge the Emotion

02:02 Clarify the Violation

03:35 Decide If You’re Open to Repair

04:22 Communicate Boundaries and Expectations

05:26 Watch the Behavior, Not the Words

//ABOUT DAVID

One of the world’s leading business thinkers, David Burkus’ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.

He is the best-selling author of four books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, Fast Company, the Financial Times, Bloomberg BusinessWeek, CNN, the BBC, NPR, and CBS This Morning. Since 2017, Burkus has been ranked as one of the world’s top business thought leaders by Thinkers50. As a sought-after international speaker, his TED Talk has been viewed over 2 million times. He’s worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy.

A former business school professor, Burkus holds a master’s degree in organizational psychology from the University of Oklahoma, and a doctorate in strategic leadership from Regent University.

//SPEAKING

Like what you heard? Find more on David's speaking page (and find out about bringing him to your company or event) at https://davidburkus.com/keynote-speaker/

//CONNECT

+ LinkedIn: https://www.linkedin.com/in/davidburkus/

+ Twitter: http://www.twitter.com/davidburkus

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