255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. With over a d...
20 Maj 202515min
254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky
Send us Fan Mail In this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (CX), user experience (UX), and employee engagemen...
13 Maj 202520min
253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison
Send us Fan Mail In this powerful episode of Navigating the Customer Experience, we sit down with Dave Garrison, leadership strategist, former CEO, and author of The Buy-In Advantage: Why Employees Do...
6 Maj 202522min
252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer
Send us Fan Mail In this episode of Navigating the Customer Experience, we talk with Justin Baer, an entrepreneur passionate about blending comfort and style into professional wear. Justin shares his ...
29 Apr 202524min
251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter
Send us Fan Mail In today’s episode of Navigating the Customer Experience with Eitan Koter. Eitan Koter, Co-founder and Co-CEO of Vimmi, has a rich background in the tech sector, particularly in video...
28 Jan 202536min
250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden
Send us Fan Mail In today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is a journey requiring both leadership and employees to a...
3 Dec 202423min
249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
Send us Fan Mail In this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health ...
5 Nov 202425min
248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode
Send us Fan Mail In today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith Goode, a leader in human capital management and busi...
23 Okt 202420min
