370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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555: Build hypotheses with decision trees (Case Interview & Management Consulting classics)

555: Build hypotheses with decision trees (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss how build hypotheses with decision trees. Building hypotheses is very difficult. Most candidates in a ...

1 Mars 20239min

554: Example of poor case dialogue (Case Interview & Management Consulting classics)

554: Example of poor case dialogue (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss an example of poor case dialogue. Interviewers can only respond to what you say, and poor communicatio...

27 Feb 202311min

553: DEI: The foundation of workplace utopia (with Dr. Ella F. Washington)

553: DEI: The foundation of workplace utopia (with Dr. Ella F. Washington)

Welcome to an episode with Dr. Ella F. Washington, the author of The Necessary Journey: Making Real Progress on Equity and Inclusion. How do we build an environment where employees feel safe to be the...

22 Feb 202345min

552: How to hold networking conversations (Case Interview & Management Consulting classics)

552: How to hold networking conversations (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss how to hold networking conversations Networking calls/coffee chats are tricky. You should not be follo...

20 Feb 20239min

551: Building careers and lasting relationships (with Frank O'Connell)

551: Building careers and lasting relationships (with Frank O'Connell)

Welcome to an episode with Frank O'Connell, the author of Jump First, Think Fast. In this episode, Frank takes us on his career journey as he successfully explores multiple industries from baked goods...

15 Feb 202353min

550: Understanding cryptocurrency and blockchain (with Ravi Sarathy)

550: Understanding cryptocurrency and blockchain (with Ravi Sarathy)

Welcome to an episode with a Professor of International Business and Strategy at Northeastern University's D'Amore-McKim School of Business, Ravi Sarathy. What happens if a company or country regulate...

13 Feb 20231h 1min

549: Is there a decline in US industrial prowess? (with Nick Santhanam)

549: Is there a decline in US industrial prowess? (with Nick Santhanam)

Welcome to an episode with Nick Santhanam, the CEO of Fernweh Group, an investment company adapting an engaged investor & operator model (EIOM) to create alpha in the industrial and industrial technol...

8 Feb 202354min

548: Winning against all odds (with Daphne Jones)

548: Winning against all odds (with Daphne Jones)

Welcome to an episode with a highly regarded global executive, Daphne E. Jones. In this episode, Daphne shares her inspiring journey of overcoming criticism, judgment, racism, and doubt. She was told ...

6 Feb 20231h 20min

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