The Future of Contact Center Technology: A Deep Dive
CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE. The two discuss the evolution of contact center technology, considering data management, AI, and tech convergence. ...
1 Dec 202518min
What If You Could Evaluate Every Customer Interaction?
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down with Peter Fedarb, Senior Presales Consultant at En...
1 Dec 20259min
From Feedback to Financial Impact – The ROI of Unified Experience Management
How Unified Experience Management® Drives Real Business Results with Josie Gaeckle, SVP at SMG Every CX leader is under pressure to deliver more than just great customer feedback—they need to show ...
1 Dec 202519min
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
In this discussion, host Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, for a no-nonsense deep-dive into one of the most overlooked security debates in modern customer experience: ha...
27 Nov 202513min
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
As someone who has felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro is Operata’s most ambitious step yet. It expands C...
26 Nov 202518min
Why Mobile CX Is the New Power Move for Contact Centers
👉 Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host Rhys Fisher sits down with #JamesScott, Senior Solutio...
26 Nov 202518min
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
The cloud contact-center market is crowded, and CX leaders are struggling to spot real differentiation. In this interview, Sprinklr’s VP of Product Management explains how a platform-led approach is r...
24 Nov 202520min
Can You Distinguish Between This AI Voice Agent and a Real Person?! An Introduction into PolyAI
Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to explore the cutting-edge technology behind conversation...
19 Nov 202529min
