How Genesys Cloud Helped StepChange Cut Misrouted Calls by 60 Percent
What does a modern contact center need to deliver when the person reaching out may already feel anxious, embarrassed, and unsure where to turn? In this episode of Tech Talks Daily, I speak with Chris ...
25 Juli 0s
Beyond AI Pilots: What Valiantys and Mercedes Can Teach Enterprise Leaders
What does it really take to build an AI-ready enterprise when your data is fragmented, teams operate in silos, and years of technology decisions have created complexity that no large language model ca...
24 Juli 0s
AI in HR: Dayforce on Why Governance Helps Companies Move Faster
What happens when AI moves beyond writing emails and summarizing meetings and starts influencing who gets hired, promoted, and paid? In this episode of Tech Talks Daily, I speak with David Lloyd, Chie...
23 Juli 0s
How IBM Is Turning Agentic AI Into Measurable Business Value
What separates an impressive agentic AI demonstration from a deployment that produces measurable business value across an entire company? In this episode, I speak with Frank Theisen, Vice President of...
22 Juli 0s
Why Extreme Networks Says Executives Now Expect AI ROI Within Weeks
How quickly should an AI investment begin producing measurable business results? In this episode, I speak with Monica Kumar, Executive Vice President and Chief Marketing Officer at Extreme Networks, a...
21 Juli 0s
Commvault: Why Your Disaster Recovery Plan Could Make Ransomware Worse
Could the disaster recovery plan designed to protect your company make a ransomware incident even worse? In this episode, I speak with Darren Thomson, Vice President and Chief Technology Officer for E...
20 Juli 30min
How AI Is Taking the Guesswork Out of Cross Border Delivery
Why can we track a meal traveling across town almost minute by minute, yet an international parcel can seemingly disappear between checkout and delivery? In this episode, I speak with Dieter Van Putte...
19 Juli 28min
What Non-Technical Founders Need to Know Before Building With AI
Do you need to understand code before you can build a technology company or lead a team of developers? Five years after our previous conversation, I welcome Sophia Matveeva back to the podcast. Sophia...
19 Juli 38min
