Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
Watch on YouTube. CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY. We discuss some of the ethics of deploying conversational, generative, and voice AI technologie...
3 Nov 202313min
Cyara - Testing Provides Secret Sauce to Successful Cloud Migrations
Watch on YouTube. CX Today's David Dungay hosts Andriy Zakharchenko, Product Evangelist, Cyara. In this session we discuss the following: The best time to start integrating a performance testing pla...
26 Okt 202314min
The Speed of Zoom - 600 New Features in 18 Months
Join us for an eye-opening interview with Brandon Knight, Global Head of Zoom CX Channel & Ecosystem, as we dive deep into Zoom's groundbreaking innovations in the Contact Center as a Service (CCaaS) ...
12 Okt 20238min
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Watch on YouTube. CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Rob Kurver, Founding ...
10 Okt 202320min
The Internet of Things (IoT) In the Contact Center: Traeger Grills' Success Story
Watch on YouTube. CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills. We walk through Traeger Grills' CCaaS migration and Internet of Thi...
9 Okt 202314min
The Women in CX Conference A Customer Experience Event With a Twist
CX Today's Charlie Mitchell hosts Clare Muscutt, Founder and CEO of Women in CX. In this session, we introduce the Women in CX conference, discussing: What is Women in CX?When and where is the confere...
3 Okt 202312min
BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023. He's joined by four prominent CX analysts to dissect the biggest stories from the event - includin...
27 Sep 202330min
What Should I Look for In a CCaaS Platform?
Watch on YouTube. CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9. After quick intros, we con...
26 Sep 202320min
