#57 - Research Amid Sudden Change: Working on Google Classroom During COVID with Amanda Rosenburg
In March 2020, Google Classroom’s user base grew from 30 million to hundreds of millions almost overnight.As schools closed, teachers needed new ways to conduct lessons and manage their work. This mea...
5 Jan 202135min
#56 - 2020, UXR Year In Review
The year is wrapping up and it’s finally time to say bye forever to 2020 👋. The hosts of Awkward Silences, Erin May and JH Forster, took this opportunity to reflect on some of the things that happene...
22 Dec 202035min
#55 - So You Want to Be In Research Ops? How Roy Olende of Zapier Made The Switch
There is a growing need for research operations.As more companies embrace the importance of user research and scale their UXR efforts, a dedicated ops function is quickly becoming a necessity.Research...
8 Dec 202039min
#54 - End-to-End Experience Teams with Danielle Smith of Express Scripts
Understanding your product from start to finish is easier said than done. The same goes for integrating research into every stage of a project. Danielle Smith found that she would often work on founda...
24 Nov 202026min
#53 - Everything in Context: Anthropology and User Research with Vanessa Whatley
User research and anthropology have more in common that you may realize. Both involve studying the way people interact with their surroundings and make critical decisions, though anthropologists focus...
10 Nov 202041min
#52 - The Missing Ingredient: How Storytelling Makes User Research More Impactful with Harrison Wheeler of LinkedIn
People are 22% more likely to remember something when it’s presented as a story, rather than a cut and dry fact. So if you’re struggling to get stakeholders to care about and utilize your research, st...
28 Okt 202031min
#51 - Uncharted Territory: AI & User Research with Hana Nagel
AI is becoming a part of everything we do. With voice-activated smart homes, ad targeting algorithms, and increasingly smart cars, AI is more and more a part of the fabric of daily life. But how do we...
14 Okt 202034min
#50 - To Manage or Not to Manage? UX Research Careers with Amber Davis, UXR Director at Audible
It's time to take the next step in your research career, but is management right for you? Erin & JH chatted with Amber Davis, UXR Director at Audible, about her journey as a research manager, how to e...
30 Sep 202040min
