#49 - The Magic of Diary Studies with Tony Turner
Looking to add a new research method to your stack? Diary studies are a great way to get to know what your users are thinking in context, plus they can be run remotely! We chatted with Tony Turner, Le...
16 Sep 202028min
#48 - Rising to the Moment: UXR, Diversity, & Inclusion with Randy Duke
This week on the podcast, Erin and JH chatted with Randy Duke, Senior Research & Design Strategist at Cantina. They covered a topic that's on many people's minds right now, systemic racism and inequal...
2 Sep 202041min
#47 - Up and to the Right: How Research Improves Conversion Rates with Jon MacDonald of The Good 📈
We've been more and more curious about how user research can be used by more than just researchers. This week, Erin and JH chatted with Jon MacDonald, founder of The Good, about how marketers can use ...
4 Aug 202040min
#46 - Creating Better Help Content with Andrew Sandler, Director of Innovation at Adobe
When Andrew joined Adobe back in November, he faced an interesting design challenge. How do you manage a vast library of help content, spanning tons of different products in different industries, so t...
15 Juli 202044min
#45 - How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive
Jonathon Hensley spends a lot of time creating strategies for businesses. So Erin and JH chatted with him about what's changed since COVID-19 and why alignment matters more than ever right now. The t...
2 Juli 202044min
#44 - Being Data-Driven vs. Data-Informed with Hannah Shamji, Consumer Psychologist
There's a lot of data out there. Keeping track of Google Analytics, NPS scores, site metrics, usability test results, industry data, and everything else can be downright overwhelming. Which is why Han...
12 Juni 202031min
#43 - UX Benchmarking: Demonstrate Design ROI with Kate Moran of NN/g
UX benchmarking may seem like a lot of work, but Kate Moran is here to show you how to do it effectively. She's VP of Research & Content at Neilsen Norman Group and leads UX teams to better benchmarki...
29 Maj 202050min
#42 - 2 for 1: Combining Customer Research & Sales Demos with Jane Portman of UI Breakfast
Sales demos are a great opportunity to get to know your customers. The person on the other end is interested in your product, looking for a solution to a problem, and likely have some pain points with...
20 Maj 202035min
