#180 - What to Fix in '26 with Maria Rosala of NN/g & John Whalen of Brilliant Experience
Ben is joined by Maria Rosala from Nielsen Norman Group and John Whalen from Brilliant Experience to wrap up 2025 and make some predictions for 2026. Maria and John share practical insights on everyth...
6 Jan 55min
#179 - The Future of Research Operations with Kate Towsey LIVE
Erin May sits down with Kate Towsey, founder of Cha Cha Club and author of Research That Scales, for Research Ops Appreciation Week. Kate shares insights from producing an audio documentary series on ...
22 Dec 202555min
#178 - How to Measure What Matters with Lyndsi Lee of Turnitin
Ben talks with Lyndsi Lee, UX Manager at Turnitin, about moving beyond traditional metrics like NPS and CSAT to measure user experiences more effectively. The conversation centers on outcome-based ass...
9 Dec 202547min
#177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase
Ben is joined by Shalin Pei, Head of Design and Research and Natalie Golub, Head of UXR , both from Coinbase's Base product. Base is part of the crypto space, functioning as a network that offers secu...
25 Nov 202552min
#176 - Building a Research Program from the Ground Up ft. Microsoft Azure Data
Erin is joined by Samira Jain, Serena Hillman, and Jackie Ianni from Microsoft Azure Data to discuss how they built the Swift Research Lab over the past two years. The team shares their systematic fiv...
11 Nov 202536min
#175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research
Ben sits down with Jake Burghardt from Integrating Research to discuss his new book Stop Wasting Research and how organizations can maximize the product impact of their customer insights. Jake breaks ...
28 Okt 202550min
# 174 - Qualitative Research's Enduring Impact with Nancy Baum of C+R Research LIVE
The popularity of AI moderation tools, increased attention on "big" data sets (and streams), and the ongoing uncertainty in the research job market have (understandably) led some to wonder about the f...
23 Okt 202550min
Research Ops 2.0, Episode 5: The People of ResearchOps
In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries ...
14 Okt 202554min
