#13 - Make Qualitative Research Your Competitive Marketing Advantage with Katelyn Bourgoin
Talking to customers is pretty powerful stuff. This week Erin & JH talked to Katelyn Bourgoin, 3x startup founder and growth geek, about how qualitative research can become your marketing team's compe...
18 Apr 201936min
#12 - Essential Times for Qualitative Research With Shipra Kayan
This week on the podcast, Erin and JH talk to Shipra Kayan. After 10 years of working in UX design and research at Upwork, she's launched her own consultancy. On the pod, she talked about getting your...
11 Apr 201930min
#11 - Integrating Research Faster with John Cutler
John Cutler is a man of many talents. He’s a product development champion, team whisperer, and now, podcast guest on Awkward Silences! Erin and JH talked to John about just-in-time research, promoting...
27 Mars 201936min
#10 - Give Us Your Feedback and Reviews (Retro #1) - with Erin & JH
In this special edition episode, we're talking about what we think about the podcast so far and where we hope to go. We want your feedback to help us decide what to do next! Let us know what you think...
22 Mars 201935min
#9 - Running Amazing Remote UX Research Sessions with Sonya Badigian
Erin and JH talk to Sonya Badigian. As a researcher at a fully-remote company, Sonya is a big fan of remote research. She walks us through how remote research can be affordable, flexible, and fun. Abo...
13 Mars 201929min
#8 - Continuously Delivering and Discovering with James Aylward of Pluralsight
Pluralsight is built on continuous discovery and continuous delivery, which means they are constantly building and shipping code, while constantly digging in to how customers feel about their product....
27 Feb 201931min
#7 - Making User Testing Fast, Fun, and Accessible with Laura Powell
Try to think of each user as a new friend, and you want to learn about them. Don’t get nervous — relax! It’s just nice to create the sense that you’re having a conversation with someone. You’re listen...
13 Feb 201932min
#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein
Algorithms don’t always handle “edge cases” well, and the people who design them can have too broad a definition of edge case—stillbirths, miscarriages, and other life tragedies are actually relativel...
30 Jan 201941min
