Awkward Silences

Awkward Silences

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey

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#153 - Security-Minded UX with Caroline Morchio of Dashlane

#153 - Security-Minded UX with Caroline Morchio of Dashlane

In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-mi...

23 Juli 202433min

#152 - The Future of Research in Three Trends with Jo Widawski of Maze

#152 - The Future of Research in Three Trends with Jo Widawski of Maze

Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, a...

9 Juli 202443min

#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB

#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB

Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in...

25 Juni 202454min

#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner

#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner

It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner,...

11 Juni 202450min

#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar

#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar

In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They d...

4 Juni 202451min

#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI

#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI

In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, ...

14 Maj 202451min

#147 - UX Research in Healthcare with Nadyne Richmond

#147 - UX Research in Healthcare with Nadyne Richmond

Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle...

30 Apr 202447min

#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180

#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180

Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and sha...

16 Apr 202449min

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