EP 202 - John Gleeson (Success Venture Partners) - How Customer Success Drives Startup Success
Today on the show we have John Gleeson, founder of Success Venture Partners. In this episode, John shares his journey from being a VP of Customer Success to embracing a role as a dedicated investor. ...
5 Juli 202330min
EP 201 - Tom Carnewal (Customer Cross Company) Improving Customer Experience with Friction Hunting
Today on the show, we have Tom Carnewal, founder of Customer Cross Company. In this episode, Tom discusses his role as a Director of Digital Transformation and introduces Carnewal Consult's new bran...
28 Juni 202332min
EP 200 - Enzo Avigo (June) Iterating Towards Product Market Fit: Challenges and Methodologies
Today on the show we have Enzo Avigo, CEO and Founder of June. In this episode, we discussed Enzo's journey in entrepreneurship, from his initial startup experiences to his tenure at Zalando and Inter...
21 Juni 202334min
EP 199 - John Chen (Fika Ventures) Starting with Zero — Lessons in Finding Product Market Fit
Today on the show we have John Chen, partner at Fika Ventures. In this episode, we discussed the operations of Fika Ventures, a pre-Series A fund focused on B2B software, FinTech, and marketplaces. Jo...
14 Juni 202331min
EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in
Today on the show, we have Vanessa Neurohr, VP of Customer Success at Muck Rack. In this episode, we discussed Vanessa's unique perspective on how comedy shows can help improve public speaking skills,...
7 Juni 202337min
EP 197 - Vic Davis (Inflection) Unlocking the Potential of Product-Led Growth
Today on the show we have Vic Davis, SVP Customer Experience at Inflection.io. In this episode, we discussed Vic's drive to ensure customers are at the heart of every business decision and the innovat...
31 Maj 202330min
EP 196 - Chris Dishman (Totango) Prioritising Customer Success During Challenging Times
Today on the show we have Chris Dishman, Sr. VP of Customer Success at Totango. In this episode, we discussed Chris's unique transition from being a customer of Totango to becoming a crucial part of...
24 Maj 202334min
EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups
Today on the show we have Alison Prator, Director of Customer Success at Float. In this episode, Alison shared her experience transitioning from leading a sales team to leading a whole department ac...
3 Maj 202329min
