EP 199 - John Chen (Fika Ventures) Starting with Zero — Lessons in Finding Product Market Fit
Today on the show we have John Chen, partner at Fika Ventures. In this episode, we discussed the operations of Fika Ventures, a pre-Series A fund focused on B2B software, FinTech, and marketplaces. Jo...
14 Juni 202333min
EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in
Today on the show, we have Vanessa Neurohr, VP of Customer Success at Muck Rack. In this episode, we discussed Vanessa's unique perspective on how comedy shows can help improve public speaking skills,...
7 Juni 202338min
EP 197 - Vic Davis (Inflection) Unlocking the Potential of Product-Led Growth
Today on the show we have Vic Davis, SVP Customer Experience at Inflection.io. In this episode, we discussed Vic's drive to ensure customers are at the heart of every business decision and the innovat...
31 Maj 202332min
EP 196 - Chris Dishman (Totango) Prioritising Customer Success During Challenging Times
Today on the show we have Chris Dishman, Sr. VP of Customer Success at Totango. In this episode, we discussed Chris's unique transition from being a customer of Totango to becoming a crucial part of...
24 Maj 202336min
EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups
Today on the show we have Alison Prator, Director of Customer Success at Float. In this episode, Alison shared her experience transitioning from leading a sales team to leading a whole department ac...
3 Maj 202331min
EP 194 - Tony Sternberg (ProsperStack) Automating Tailored Customer Experiences to Reduce Churn
Today on the show we have Tony Sternberg, co-founder and CEO of Prosper Stack. In this episode, Tony shared the challenges of selling a business and the importance of churn and retention in the revi...
26 Apr 202326min
EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive
Today on the show we have Maria Blakeway, Senior Vice President of Customer Success at Pushpay. In this episode, we discussed the reactive nature of customer success teams in hyper-growth startups a...
20 Apr 202329min
EP 192 | Nik Mijic (Matik) - How to effectively communicate your value to increase retention
Today on the show we have Nik Mijic, Co-founder and CEO of Matik. In this episode, we discussed the importance of effectively communicating the value you deliver to customers and how to build an ROI...
12 Apr 202327min
