EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention
Today on the show we have Trey Hoffman, VP of Customer Experience at Fleetio. In this episode, Trey shares insights into their monthly churn insights meeting, and the key KPIs shared during this meet...
15 Juni 202238min
EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.
Today on the show we have Farzad Rashidi, Lead Innovator at Respona. In this episode, Farzad shares how Visme went from 0 to 3million in organic traffic, and how they took that strategy and turned it...
8 Juni 202240min
EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers
Today on the show we have Ziv Peled, Chief Customer Officer of AppsFlyer. In this episode, Ziv shared his experience trying to gain balance between in-office and remote work post-covid for his team an...
1 Juni 202247min
EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal
Today on the show we have Firaas Rashid, CEO, and co-founder of hook. In this episode, Firaas shared his experience both from a buyer and seller's side regarding enterprise software. We then discusse...
25 Maj 202231min
EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.
Today on the show we have Claudiu Murariu, CEO, and co-founder of InnerTrends. In this episode, Claudiu shared best practices on how to get started setting up data analytics tracking, metrics and prop...
18 Maj 202239min
EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.
Today on the show we have Lowell Ricklefs, CEO, and co-founder of Traction Advising. In this episode, Lowell shared his experience from a buyer’s perspective of SaaS businesses, the reasons to acquire...
11 Maj 202240min
EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention
Today on the show we have You Mon Tsang, CEO, and co-founder of ChurnZero. In this episode, You Mon shared his experience building and exiting 3 companies and the lessons he bought with him when start...
4 Maj 202232min
EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn
Today on the show we have Michael Winnick, founder, and CEO of Dscout. In this episode, Michael talked about how user research has changed over the years, and how data analytics and research teams sho...
27 Apr 202252min
