EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role
Today on the show we have Diana De Jesus, Customer Success Manager Strategist at Catalyst. In this episode, Diana shared her advice on how to break into and land a role in customer success, sharing ti...
9 Feb 202235min
EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention.
Today on the show we have Christian Wiklund, founder, and CEO at unitQ. In this episode, we talked about the huge importance of monitoring the quality of your product, what lead Christian to build uni...
2 Feb 202236min
EP 150 | Chris O’Neil (Glean) - The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it.
Today on the show we have Chris O’Neil, Chief Bussiness Officer at Glean. In this episode, we talked about how joining Google and being around great mentors helped Chris with his career track and whe...
26 Jan 202241min
EP 149 | John Zeratsky (Character) - Using Design Sprints to increase retention.
Today on the show we have John Zeratsky, Co-Founder of Character, and the best-selling co-author of Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days. In this episode, we talked a...
19 Jan 202236min
EP 148 | Mohammad Nasrullah (Integry) - The impact of integrations on churn and retention.
Today on the show we have Nash, founder, and CEO of Integry. In this episode, Nash shares the hardest part of starting a company straight out of school, and the perks of naive optimism when starting a...
12 Jan 202233min
EP 147 | Philipp Wolf (Custify) - The importance of data hygiene when implementing a Customer Success tool.
Today on the show we have Philipp Wolf, founder of Custify. In this episode, Philipp talks about what triggered his career shift from the security industry to customer success, what Custify does, and ...
5 Jan 202233min
EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver
Today on the show we have Tomer Suarez, Co-Founder and CEO of Interai. In this episode, we talked about Interai’s mission to bring consumer technology to enterprise companies, and how they use visual ...
29 Dec 202133min
EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention
Today on the show we have Sonciary Pérez , co-founder of Quala. In this episode, Sonciary explains what exactly is Frontline Intelligence, and how Quala helps Customer Success practitioners to be seen...
22 Dec 202128min
