EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe at Contentsquare In this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of H...
3 Nov 202127min
EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers
Today on the show we have Suresh Sankar, Founder & CEO of Crayon Data. In this episode, Suresh shares how he connects the dots looking back going from an account director to marketing, and then to fou...
27 Okt 202135min
EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs.
Today on the show we have Scott Singerman, VP of Global Partnerships at Mixpanel. In this episode, we talked about Scott’s role as a VP of Global Partnerships and his responsibilities, how Mixpanel i...
20 Okt 202140min
EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre
Today on the show we have Shreesha Ramdas, SVP & GM at Strikedeck. Having lived through a couple of acquisitions, Sri shares his #1 learning and why he believes that founders should roll up their sle...
13 Okt 202131min
EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
Today on the show we have Ryanne Doumet, Customer Success Manager at PandaDoc. In this episode, we talked about what drove Ryanne to make the switch from media & advertising to customer success, how P...
6 Okt 202127min
EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.
Today on the show we have Basel Fakhoury, CEO & Co-founder of User Interviews. In this episode, we talked about what drove Basel to user research and why research participant recruiting specifically, ...
29 Sep 202128min
EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
Today on the show we have Kris Rudeegraap, co-founder and CEO of Sendoso. In this episode, we talked about how Sendoso helps it’s customers retain and delight their customers, the different ways a sal...
22 Sep 202133min
EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.
Today on the show we have Marty Cagan, partner at Silicon Valley Product Group, and author of INSPIRED: How To Create Tech Products Customers Love, and Co-author of newly published EMPOWERED: Ordinary...
15 Sep 202136min
