EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
Today on the show we have Jeff Heckler, global head of customer success at Pipedrive. In this episode, we talked about how Jeff went from being a numbers guy to a career in customer success, how Piped...
18 Aug 202139min
EP 126 | How SentiSum helps brands leverage their customer conversation data to increase retention.
Today on the show we have Sharad Khandelwal, co-founder, and CEO at SentiSum. In this episode, we talked about what motivated Sharad to build SentiSum, how brands leverage their customer conversation ...
11 Aug 202123min
EP 125 | Alfie Marsh - How Spendesk built a sales and revenue model that eliminates churn
Today on the show we have Alfie Marsh, Head of US GTM at Spendesk. In this episode, we talked about Alfie’s responsibilities as Head of US GTM, the differences between the go-to-market strategies laun...
4 Aug 202146min
EP 124 | Srikrishnan Ganesa (Rocketlane) - How revisiting your target market can help accelerate growth.
Today on the show we have Srikrishnan Ganesa, co-founder and CEO of Rocketlane. In this episode, Shri shares his experience navigating through a couple of acquisitions and how trust is the main compon...
28 Juli 202140min
EP 123 | Paul Lynch (Chargify) - The only silver bullet to mitigate churn is value
Today on the show we have Paul Lynch, CEO at Chargify. In this episode with Paul, as a venture partner at Scaleworks we talked about their focus on investing in companies and operating them to drive ...
21 Juli 202135min
EP 122 | A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)
Today on the show we have an extremely exciting announcement to make and I am joined by a special guest, Panos Papadopoulos, partner at Marathon Venture Capital. In this episode, we talked about what ...
14 Juli 202139min
EP 121 | Wayne McCulloch (Google Cloud) - How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.
Today on the show we have Wayne McCulloch, Global Head of Customer Success at Google Cloud (SaaS). In this episode, we talked about the evolution of Customer Success at Salesforce, the greatest challe...
7 Juli 202138min
EP 120 | Etie Hertz (Loris.ai) - How customer support conversations with your customers can help reduce churn.
Today on the show we have Etie Hertz, co-founder and CEO of Loris.ai. In this episode, we talked about why Etie decided to double down on support and build Loris.ai, how it works, and how their custom...
30 Juni 202139min
