EP 87 | Ryan Robinson (ryrob.com) - How content can be leveraged to increase retention and grow customer advocacy
Today on the show we have Ryan Robinson, founder, and blogger of ryrob.com In this episode, we talked about how Ryan conducts revenue-generating keyword research, why revenue is his number one content...
11 Nov 202032min
EP 86 | Megan Bowen (RefineLabs) - How Grubhub successfully retains customers during mergers and acquisitions.
Today on the show we have Megan Bowen, Chief Customer Officer at RefineLabs In this episode, we talked about what a revenue engine optimization agency does and how they help their customers grow with ...
4 Nov 202041min
EP 85 | Derek Skaletsky (Sherlock) - How to develop a customer engagement score and increase retention in the process
Today on the show we have Derek Skaletsky, Founder and CEO of Sherlock. In this episode, we talked about how Derek came up with the idea to build Sherlock and why now, how Sherlock determines an engag...
28 Okt 202038min
EP 84 | Sançar Sahin (Oliva) - Sançar’s secret weapon to nailing a retention driving product positioning
Today on the show we have Sançar Sahin, co-founder of Oliva. In this episode, we talked about the necessary elements you need to build a world-class marketing team, the impact a company’s go-to market...
21 Okt 202034min
EP 83 | Patrick Thompson (Iteratively) - How Atlassian mastered their land and expand strategy with experimentation.
Today on the show we have Patrick Thompson, co-founder, and CEO of Iteratively. In this episode, we talked about why Patrick made the leap to start his own business, how 200 interviews over 6 months o...
14 Okt 202044min
EP 82 | Adelina Peltea - How Holded improves longterm retention with a “Constant Onboarding” approach.
Today on the show we have Adelina Peltea, VP of Growth at Holded. In this episode, we talked about the biggest differences between different growth stages of a startup, why you should always stay true...
7 Okt 202031min
EP 81 | Mark Tanner (Qwirl) - The pros and cons of a freemium plan and how it impacts churn
Today on the show we have Mark Tanner, co-founder, and COO of Qwilr. In this episode, we talked about what it was like for Mark taking the leap from a cushy job at Google to start his own business, wh...
30 Sep 202047min
EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies
Today on the show we have David Apple, Head of Customer Success at Notion. In this episode, we talked about the conflict between Sales and Customer Success and how it can be avoided, what the leading ...
23 Sep 202036min
