EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it
Today on Churn.fm, we have Aazar Shad, Head of Growth at User Pilot! In today's episode, we discussed how Aazar realized User Pilot had a churn issue as they were rapidly growing, the signals he uses ...
12 Feb 202043min
EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data
Today on Churn.fm, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee. In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion ...
5 Feb 202028min
EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn
Today on the Churn.fm, we have Yuval Keshtcher, the founder of UX Writing Hub. In today's episode, we talked about the art and science of UX writing, and how it can be a game-changer when it comes to ...
29 Jan 202043min
EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers
Today on the Churn.fm, we have Chris Savage, the CEO and Co-founder of Wistia! In today's episode, we talked about how having a creative brand can help retain loyal customers, how churn and retention ...
22 Jan 202039min
EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them
Today on Churn.fm we have Emeric Ernoult, CEO and Founder of Agorapulse. In this episode, we talked about the role of communities in customer retention and using social media as a channel for custome...
15 Jan 202044min
EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships
Today on Churn.fm we have Bob Moore, serial entrepreneur and the co-founder and CEO of Crossbeam, a platform that helps companies find overlapping customers and prospects while keeping the rest of the...
8 Jan 202040min
EP42 | Casey Graham (Gravy) - How to combat involuntary churn with a human-first approach
I wish you a happy new year, and hope you are having a great start of the year! Today on Churn.fm, we have Casey Graham, CEO and Founder of Gravy, a subscription payment recovery service that helps co...
1 Jan 202043min
EP41 | Carl Gold (Zuora) - Why fighting churn starts with finding the right metrics
Today on Churn.fm, we have Carl Gold, Chief Data Scientist at Zuora, and the author of the upcoming book, Fighting Churn with Data. We talked about why Carl decided to write a book about fighting chur...
25 Dec 201948min
