EP56 | Matt Barnett (Bonjoro) - How to use hyper-personalized videos to retain customers and reduce churn
Today on the show we have Matt Barnett, founder and Papa Bear of Bonjoro! In this episode, we discussed how videos can help retain customers and reduce churn, how to craft a hyper-personalized video f...
8 Apr 202035min
EP55 | Brian Balfour (Reforge) - How to improve user activation by establishing the right product habits
Today is a very special episode as we are celebrating our first anniversary of Churn.FM. We have now published a new episode every week for 52 weeks straight and what better way to celebrate the anniv...
1 Apr 202036min
EP54 | James Mulvany (Podcast.co) - How to resurrect churning customers in a non-pushy way
Today on the show we have James Mulvany, founder and CEO of Podcast.co and Radio.co In this episode, we talked about what drives James to keep building new companies in the content and streaming spac...
25 Mars 202028min
EP53 | Emmanuel Straschnov - Why Bubble’s greatest success can lead to churn and how they’re tackling it
Today on the show we have Emmanuel Straschnov, co-founder and co-CEO of Bubble. In this episode, we talked about the rise of no-code tools’ popularity, why Bubble decided to raise funding, and the ch...
18 Mars 202035min
EP52 | Nathan Barry - How ConvertKit acquires and keeps loyal customers by focusing on a specific niche
Today on the Churn FM we have Nathan Barry, founder, and CEO of ConvertKit! In this episode, we talked about what drove Nathan to start ConvertKit, how switching to focus on a niche has impacted the ...
11 Mars 202040min
EP51 | Olga Andrienko - How SEMrush uses gamification to engage users and increase retention
Today on the Churn.fm, we have Olga Andrienko, Head of Global Marketing at SEMrush. In today's episode, we discussed SEMrush’s rapid growth and how it affected their churn rate, why they decided to sw...
4 Mars 202036min
EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
Today on Churn.fm, we have Ziv Peled, Chief Customer Officer at AppsFlyer In today's episode, we discussed how Ziv built AppsFlyer’s customer success team from scratch, how he set the key metrics, and...
26 Feb 202040min
EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth
Today on Churn.fm, we have Huw Slater, the Chief Financial Officer at Travelperk! In today's episode, we discussed the importance of looking at cohorts when measuring retention, how Huw goes about mea...
19 Feb 202038min
