EP64 | Amaan Nathoo - How Later combine customer success and product-led growth to increase customer retention
Today on the show we have Amaan Nathoo, Head of Customer Success at Later. In this episode, we talked about the moment Amaan decided to shift from Sales to Customer Success, how using a growth ceilin...
3 Juni 202040min
EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
Today on the show we have Jay Nathan & Jeff Breunsbach, managing partners at Customer Imperative. In this episode, we talked about what they do at Customer Imperative, the biggest difference Jay and...
27 Maj 202047min
EP 62 | Bryant Chou (Webflow) Why churn and retention have taken the backseat at Webflow.
Today on the show we have Bryant Chou, Co-founder, CTO, and Head of Growth of Webflow. In this episode, we talked about Webflow’s “no sugarcoating” product philosophy, the no-code movement, why churn ...
20 Maj 202036min
EP 61 | Robbie Kellman Baxter (Peninsula Strategies) How to cement trust with new customers in times of a crisis and uncertainty
Today on the show we have Robbie Kellman Baxter, author of the best-selling book “The Membership Economy” and the newly launched “The Forever Transaction”. In this episode, we talked about what a Fore...
13 Maj 202037min
EP60 | Alex Atkins (CXL Institute) Why CXL’s Head of Growth focuses on retention to drive growth
Today on the show we have Alex Atkins, Head of Growth at CXL Institute. In this episode, we talked about the process Alex took to decide the key metrics to focus on during his early days at CXL, what ...
6 Maj 202043min
EP59 | Lauren Culbertson (LoopVOC) How to align feedback to understand your ideal customer profile and tackle churn
Today on the show we have Lauren Culbertson, CEO & Founder of LoopVOC. In this episode, we talked about why Lauren decided to build LoopVOC and the important role leadership plays in ensuring the al...
29 Apr 202049min
EP58 | Yahav Hartman (Madgicx) - How to use paid advertising to increase customer retention
Today on the show we have Yahav Hartman, CEO and founder of Madgicx! In this episode, we talked about the current churn and retention status at Madgicx, how Yahav interviews churning customers, and ho...
22 Apr 202039min
EP57 | JR Farr (Weav.com) - How to fight churn by automating your customer retention flow
Today on the show we have J.R. Farr, Co-founder and CEO of Weav.com In this episode, we discussed what attracted J.R. to build a customer retention platform, how Weav automates your customer retention...
15 Apr 202028min
