EP 71 | John Henwood - How productboard increased retention by scaling a handheld onboarding experience
Today on the show we have John Henwood, Director of Customer Success at Productboard. In this episode, we talked about how customer success has evolved over the past 10 years, how Customer Success’s ...
22 Juli 202038min
EP 70 | Ryan Bonnici - How G2 structures its marketing team to accelerate growth and increase retention.
Today on the show we have Ryan Bonnici one of the World's Most Influential CMOs as named by Forbes currently leading the marketing team at G2. In this episode, we talked about Ryan’s responsibilitie...
15 Juli 202048min
EP 69 | Samuel Hulick - How to improve user retention with a killer onboarding plan.
Today on the show we have Samuel Hulick, the person behind the infamous onboarding teardowns from UserOnboard.com In this episode, we talked about the single biggest mistake that product companies ke...
8 Juli 202040min
EP 68 | Sjoerd Handgraaf - How to increase retention in a two-sided Marketplace Business
Today on the show we have Sjoerd Handgraaf, CMO at Sharetribe. In this episode, we talked about why retention is key to tackling the supply vs demand problem in marketplace businesses, what liquidity...
1 Juli 202042min
EP 67 | Mark Roberge - How to drive revenue growth through customer retention
Today on the show we have Mark Roberge, Managing Director at Stage 2 Capital, and former Chief Revenue Officer at Hubspot. In this episode, we talked about the strengths of a successful CRO, the grow...
24 Juni 202041min
EP 66 | Georgiana Laudi - How to use Jobs To Be Done to create a laser-sharp SaaS growth Strategy
Today on the show we have Georgiana Laudi, Co-Founder of Forget the Funnel. In this episode, we talked about how Georgiana decided to focus on SaaS and build Forget the Funnel, the type of work they d...
17 Juni 202042min
EP 65 | Rahul Vohra - How Superhuman avoids churn by systematically increasing product-market fit.
Today on the show we have Rahul Vohra, founder, and CEO of Superhuman. In this episode, we talked about what motivated Rahul to build Superhuman, how they iterated their way towards product-market fi...
10 Juni 202044min
EP64 | Amaan Nathoo - How Later combine customer success and product-led growth to increase customer retention
Today on the show we have Amaan Nathoo, Head of Customer Success at Later. In this episode, we talked about the moment Amaan decided to shift from Sales to Customer Success, how using a growth ceilin...
3 Juni 202042min
