Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Avsnitt(100)

Episode 100

Episode 100

In this 100th episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit the major forces that have shaped corporate communications over the past two years. They examine how political...

10 Sep 29min

Long-time listeners, first-time callers

Long-time listeners, first-time callers

In this special listener-driven episode of Communication Breakdown, Steve Dowling and Craig Carroll answer questions from communications leaders and longtime supporters of the podcast. The conversatio...

3 Sep 36min

Return on Mission

Return on Mission

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll explore a different way to measure the value of corporate communications, public affairs, and stakeholder engagement. Buildi...

27 Aug 31min

Fixing Flock’s Blind Spot

Fixing Flock’s Blind Spot

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Flock Safety’s attempt to reset its reputation amid growing criticism of its automated license plate reader ne...

20 Aug 28min

Manifesto Mania!

Manifesto Mania!

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine what happens when powerful executives go direct in an effort to reshape public perception. Meta CEO Mark Zucke...

13 Aug 33min

Full Court Press

Full Court Press

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine how the WNBA has become the latest battleground in America's broader cultural debate after Indiana Fever player Soph...

6 Aug 33min

Off the Menu

Off the Menu

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different corporate communications challenges. First, they explore why Cracker Barrel's business appeared t...

30 Juli 33min

A Midsummer Night’s Clip Show

A Midsummer Night’s Clip Show

In this special summer edition of Communication Breakdown, Steve Dowling and Craig Carroll revisit three of the season's most impactful conversations, each offering enduring lessons for corporate comm...

23 Juli 34min

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