Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Avsnitt(100)

Friendly skies vs. strong headwinds

Friendly skies vs. strong headwinds

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine how United and Delta communicated through a punishing week for the airline industry, marked by soaring fuel costs, g...

26 Mars 31min

Chalamet’s Choke, Daryl’s Splash

Chalamet’s Choke, Daryl’s Splash

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how Timothée Chalamet’s Oscar campaign unraveled despite strong box office performance and critical acclaim. They exa...

20 Mars 34min

McMisfire

McMisfire

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll analyze two very different communications moments playing out in public view. First, they examine a viral Instagram video fe...

12 Mars 29min

Iran, Earnings, and … TACOs?

Iran, Earnings, and … TACOs?

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two parallel realities corporate communicators now have to manage at once. First, they analyze how the White Hous...

5 Mars 29min

Tariff Turnabout, Milan Meltdown

Tariff Turnabout, Milan Meltdown

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack the Supreme Court’s 6–3 ruling that last year’s emergency tariffs were illegally imposed, throwing $175 billion in co...

26 Feb 23min

Silence & Subpoenas

Silence & Subpoenas

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a Bloomberg column arguing that America’s most powerful CEOs have gone conspicuously quiet in the Trump era. They un...

20 Feb 28min

The Outspoken Olympians

The Outspoken Olympians

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three threads that dominated the week: U.S. Olympic athletes speaking on America while competing in Milan, the priva...

12 Feb 27min

The Reputation Super Bowl

The Reputation Super Bowl

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different reputation tests playing out on a global stage. First, they unpack why the NFL’s handling o...

5 Feb 30min

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