Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (fmr. USC Annenberg, UNC Chapel Hill) and Steve Dowling (fmr. OpenAI, Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s teaching and research at top universities around the globe and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you're a PR professional, marketing executive, or just curious about how companies make key communications decisions, you'll find these discussions insightful and valuable.

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New Year, New Challenges

New Year, New Challenges

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two stories where companies get assigned roles before they choose them. First, they look at U.S. oil companies...

8 Jan 28min

Resisting Without Escalating: 2025 in Review

Resisting Without Escalating: 2025 in Review

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how companies navigated a volatile year under Trump’s return to power — chasing access, dodging landmines, and managi...

30 Dec 202527min

Susie Wiles’ star turn

Susie Wiles’ star turn

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the fallout from a rare, high-access Vanity Fair profile of White House Chief of Staff Susie Wiles. What looke...

19 Dec 202534min

He’s Back...

He’s Back...

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Elon Musk’s return to the podcast circuit amid reports of a possible SpaceX IPO. They question whether Musk’s ...

12 Dec 202524min

Costco targets tariffs, tech throws tantrum

Costco targets tariffs, tech throws tantrum

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two distinct communication strategies playing out in the same political environment. First, they look at Costco’s de...

4 Dec 202526min

Thanks for (saying) nothing

Thanks for (saying) nothing

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll serve up their second annual Thanksgiving roundup of the year’s biggest corporate comms stories. They revisit three defining...

25 Nov 202534min

50 Ways to Botch Your Layoffs

50 Ways to Botch Your Layoffs

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two corporate communication failures shaping headlines this week. First, they explore the Wall Street Journal’s c...

20 Nov 202527min

Make Palantir Make Sense

Make Palantir Make Sense

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine Alex Karp’s high-volume media tour and the communications strategy behind Palantir’s recent spotlight moment. They b...

13 Nov 202528min

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