Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (fmr. USC Annenberg, UNC Chapel Hill) and Steve Dowling (fmr. OpenAI, Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s teaching and research at top universities around the globe and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you're a PR professional, marketing executive, or just curious about how companies make key communications decisions, you'll find these discussions insightful and valuable.

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Breaking Down the 2025 Axios Harris Poll Reputation Rankings

Breaking Down the 2025 Axios Harris Poll Reputation Rankings

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll analyze the 2025 Axios Harris Poll 100 — a comprehensive ranking of corporate reputation based on consumer sentiment. ...

23 Maj 202528min

UnitedHealth Performs CEO Transplant

UnitedHealth Performs CEO Transplant

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll break down the reputational chaos surrounding UnitedHealth’s abrupt CEO departure and the company's spiraling communic...

16 Maj 202529min

Target’s Post-Pivot Purgatory

Target’s Post-Pivot Purgatory

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the reputational fallout from Target's controversial turnabout on diversity. Fourteen weeks after reversing ke...

9 Maj 202530min

Trade War Turmoil

Trade War Turmoil

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of Amazon's controversial pricing transparency proposal amidst tariff turmoil affecting the a...

2 Maj 202529min

Harvard Turns the Tables on Trump

Harvard Turns the Tables on Trump

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Harvard's bold response to the Trump administration's pressure regarding free speech and academic freedom. The...

25 Apr 202532min

The Trouble with Tariffs

The Trouble with Tariffs

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the tumultuous impact of tariff policies on corporate America, highlighting the challenges and strategies comp...

11 Apr 202521min

First Thing We Do, Let’s [intimidate] All the Lawyers

First Thing We Do, Let’s [intimidate] All the Lawyers

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the ongoing tensions between the Trump administration and the legal profession. Some of the law firms discusse...

4 Apr 202526min

Q2 Chaos and the 90 Day Review

Q2 Chaos and the 90 Day Review

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the evolving role of Chief Communications Officers (CCOs) in navigating the complexities of corporate communic...

28 Mars 202519min

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