Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Avsnitt(100)

What Harvard Teaches Us (about dealing with Trump)

What Harvard Teaches Us (about dealing with Trump)

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll explore two high-stakes showdowns—one rooted in strategic restraint, the other in narrative failure. First, they unpac...

8 Aug 202527min

Thank You For Your Interest In Transparency

Thank You For Your Interest In Transparency

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll return to the ongoing saga at Astronomer—the data pipeline company whose PR tailspin took a surprising detour into celebrity...

1 Aug 202531min

L’Affaire Astronomer

L’Affaire Astronomer

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack the viral scandal that cost Astronomer CEO Andy Byron his job after a kiss cam moment at a Coldplay concert set the i...

24 Juli 202529min

Elmo Hacked, Budgets Whacked, and Coke Sidetracked

Elmo Hacked, Budgets Whacked, and Coke Sidetracked

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack one of the strangest PR weeks in recent memory—where Elmo becomes collateral damage in a public broadcasting funding ...

18 Juli 202530min

Paging “Some  Comms Person”

Paging “Some Comms Person”

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack three reputational firestorms that reveal deeper cracks in the comms industry. First up: Melinda French Gates’ jab at...

11 Juli 202531min

2025 First Half: Visibility, Values, and the Volume Dial

2025 First Half: Visibility, Values, and the Volume Dial

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll mark the halfway point of 2025 with a look back at some of the most instructive communications moments of the year so ...

3 Juli 202532min

2025's First Half: Flatter, Fold or Fight

2025's First Half: Flatter, Fold or Fight

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll take a halftime look at 2025, recapping six months of communication pivots, power plays, and reputational landmines. They re...

27 Juni 202529min

Strategic Fidgeting—When Everything’s Important, and Nothing’s Urgent

Strategic Fidgeting—When Everything’s Important, and Nothing’s Urgent

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll wrestle with the restless energy leaders feel when business eases up but the mental engine keeps revving. They name—an...

20 Juni 202525min

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