Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Avsnitt(100)

Why CEOs Are Still Silent

Why CEOs Are Still Silent

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the communications void left as Los Angeles becomes ground zero for President Trump’s escalating deportation c...

13 Juni 202528min

The Pride Sponsor Shuffle; Trump and Musk Go To War

The Pride Sponsor Shuffle; Trump and Musk Go To War

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the silent recalibration of corporate Pride support in 2025 and the ripple effects of the Trump–Musk breakup. ...

6 Juni 202523min

United Pulls Back the Curtain; Harvard Stands Their Ground

United Pulls Back the Curtain; Harvard Stands Their Ground

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine how United Airlines and Harvard University are responding to reputational pressure with two very different tra...

30 Maj 202523min

Breaking Down the 2025 Axios Harris Poll Reputation Rankings

Breaking Down the 2025 Axios Harris Poll Reputation Rankings

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll analyze the 2025 Axios Harris Poll 100 — a comprehensive ranking of corporate reputation based on consumer sentiment. ...

23 Maj 202528min

UnitedHealth Performs CEO Transplant

UnitedHealth Performs CEO Transplant

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll break down the reputational chaos surrounding UnitedHealth’s abrupt CEO departure and the company's spiraling communic...

16 Maj 202529min

Target’s Post-Pivot Purgatory

Target’s Post-Pivot Purgatory

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the reputational fallout from Target's controversial turnabout on diversity. Fourteen weeks after reversing ke...

9 Maj 202530min

Trade War Turmoil

Trade War Turmoil

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of Amazon's controversial pricing transparency proposal amidst tariff turmoil affecting the a...

2 Maj 202529min

Harvard Turns the Tables on Trump

Harvard Turns the Tables on Trump

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Harvard's bold response to the Trump administration's pressure regarding free speech and academic freedom. The...

25 Apr 202532min

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