Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore
Jose Paz is the founder and CEO of Startups BPO. He is based in Tegucigalpa, Honduras. Jose has been living and breathing BPO recruitment for many years. In this conversation with Peter Ryan he explor...
5 Dec 202434min
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?
Claas van Delden is the Chief Growth Officer at yoummday. He is based in Munich, Germany. Yoummday is a proprietary technology platform for managing remote workforces - what we have summarized on thi...
28 Nov 202429min
Ted Nardin - Teleperformance - How CX Can Add Value And Create Success
Ted Nardin is the VP of Customer Success & Value Add at Teleperformance Jamaica. Ted has spent years researching CX. He recently joined Teleperformance and Mark saw a LinkedIn update with this new job...
21 Nov 202422min
John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦
John Dinardo is the CEO and president of Nordia, a Canadian CX specialist with over 10,000 employees on the team. Nordia is the largest BPO in Canada. Peter Ryan and John are both based in Montreal, s...
14 Nov 202420min
Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX
Vidya Ravichandran is the CEO of UnifyCX. She is based in Louisville, Kentucky, USA. In this conversation with Peter Ryan, Vidya talks about the evolution of GlowTouch Technologies into UnifyCX, how t...
7 Nov 202427min
EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?
The new (July 2024) UK government just announced their budget plans for the year ahead. Several measures look like they could impact the BPO and CX industries. In this special extra edition of the CX ...
4 Nov 202421min
Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services
Tanya Scotece is also known as 'Dr T.' She is a Professor and Program Coordinator at Miami Dade College focused on funeral service education. Tanya is also a senior placement specialist with Sunshine ...
31 Okt 202431min
Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!
Almost everyone in the CX environment knows about B2B sales. BPO companies need to sell to clients. CX software companies need to sell to customer service teams or BPOs. Most people in this industry a...
24 Okt 202413min
