Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics
Neal Topf is the founder and President of Callzilla. He is based in Miami, Florida. Callzilla is a CX specialist based in the US, but also with delivery centers in Colombia and South Africa. Peter Rya...
17 Okt 202427min
Peter Ryan - When will we see Philippines BPO 2.0?
Peter has recently been touring Asia, including some time meeting CX and BPO experts in the Philippines. Mark called Peter in Tokyo to talk about his recent time in the Philippines. What is going on i...
10 Okt 202412min
Isobel Rogers & Karen Howard - The Launch Of The CX Alliance
The CX Alliance is a brand new CX trade association launched in September 2024 in the UK. It is being launched by Karen Howard, MD of The Retail Bulletin (TRB) and the partnership director of the CXA ...
3 Okt 202424min
Graham Brown - Alorica - Using AI To Offer CX In Any Language
Graham Brown is the SVP EMEA Sales for Alorica. He is based at Leicester in the UK. In some parts of the world, like Europe, brands need to offer a customer experience in many different languages. For...
26 Sep 202424min
Stephen Loynd & Chris Gillen - How AI Has Redefined CX
This week we have two guests rather than the usual one! Chris Gillen is the CEO of A Closer Look. He is based just outside Atlanta, Georgia. Stephen Loynd is the founder and Principal Analyst at Trend...
19 Sep 202436min
Michael Clark - CXTT Consulting - The Tech That Makes CX Work
Michael Clark is the founder of CXTT Consulting. He is based in Sydney, Australia. Michael has been recognised in 2023 in the Top 100 Contact Centre Influencers in APAC, and in 2022 as a Top 50 Small ...
12 Sep 202428min
Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX
Once you are into CX, you never leave... this summarises how Martin Anderson explains the journey he has taken over the past 21 years building the Lemon Contact Centre near to Durham in the north-east...
15 Aug 202429min
Jonas Berggren - Transcom - AI & Transforming Customer Service
Jonas Berggren is the Head of Global Accounts EMEA at Transcom. He is also a member of the Transcom EMEA management team. He is based in Stockholm, Sweden. Jonas has a long history designing customer ...
8 Aug 202426min
