Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX
FormIGA was launched in London in June this year. It's the Industry for Good Alliance for technology and business services and is a joint venture between the IAOP and the GSA. Alistair Niederer heads ...
25 Juli 202422min
Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji
Stephen Peattie is a Director at Kinetic GB and HybridWorkSmart. He is based near to Leicester, in the UK Midlands. Daniel Castilla is the co-founder and MD of Alliance BPO Services. He is based in He...
18 Juli 202428min
Leigh Hopwood - CCMA - CX From The Buyer's Perspective
Leigh Hopwood is the CEO of CCMA (Call Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter recently attended a CCMA event in Mancheste...
11 Juli 202426min
Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales
Sandra Busy is the Chief Executive Officer of Cnect Waies. Cnect Wales, (formerly The Welsh Contact Centre Forum), is Wales' premier networking organisation for business in Wales operating centralised...
4 Juli 202426min
Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
Alexandra da Silva Rodrigues has many years experience designing and supporting CX in various major hotel groups. She is now the Global Head of Reservations and Customer Services at Generator & Freeha...
27 Juni 202423min
Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
Andreas Helland is the CEO & Co-Founder at Atender Group. He is based in Bergen, Norway. Atender Group is based in Norway, but has their main operational facility in Málaga, Spain. Andreas talked to P...
20 Juni 202423min
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
Stephen Loynd is the founder and principal analyst at TrendzOwl. He is based in Virginia, close to Washington DC. Stephen has just published a new book this week. It's called "The Widening Turn: Ameri...
13 Juni 202443min
Erin Broecker - Teleperformance - Using Content To Learn More About CX
Erin Broecker is the Senior Director for Global Content Strategy at Teleperformance. She is based in Sacramento, California. Erin is focused on content. How it is created and how it is published. She ...
6 Juni 202422min
