Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
Alex Mead is the CEO of Total CX. He is based in Bahrain. Alex is a long time friend of the CX Files and he has featured before talking about the need for better CX advice and expertise across the ind...
11 Apr 202427min
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US. LivePerson recently published a report focused on the state of customer conversations and the emerging "AI ga...
4 Apr 202431min
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
Chris Hague is the head of marketing at yoummday. He is based in Prague, in the Czech Republic. Chris was at the recent CCW conference in Berlin and he posted some of his thoughts online about his vie...
28 Mars 202445min
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Rod Jones is a legend in the CX industry. Based in Johannesburg, South Africa, Rod is now a speaker, trainer, and coach - focusing his experience of contact centers and CX on the next generation of ma...
21 Mars 202433min
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
Matt Kendall founded Cognitive Copy, a B2B copywriting and ghost-writing specialist. He is based in Madrid, Spain. He recently launched a newsletter focused only on the BPO and CX community called BPO...
14 Mars 202440min
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
Dr Lollie Mancey is an anthropologist and AI ethicist based in Dublin, Ireland. She is the Programme Director for Innovation and Entrepreneurship (Digital tech and resilience) at the University Colleg...
7 Mars 202436min
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
Bruce Winder is the president at Bruce Winder Retail. He is a leading analyst focused on the retail sector, with a long history of senior management roles in the retail industry. Bruce is based in Tor...
29 Feb 202425min
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
Vaishali Dialani is a Senior CX Strategist at Konabos. She is based in Dubai, UAE. Vaishali is passionate about how data can be used to help both customers and brands by identifying preferences and tr...
22 Feb 202422min
