Erin Broecker - Teleperformance - Using Content To Learn More About CX
Erin Broecker is the Senior Director for Global Content Strategy at Teleperformance. She is based in Sacramento, California. Erin is focused on content. How it is created and how it is published. She ...
6 Juni 202422min
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
Michael Morrison is the Chief Revenue Officer at NCRI Inc. He is based in Toronto, Canada. Peter called Michael to talk about CX and BPO in Canada and how Canada has played a dual role as a nearshore ...
30 Maj 202430min
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
Aymen Ismail is the Head of Customer Engagement Solutions at smart Europe GmbH. He is based in Stuttgart, Germany. The smart auto company was founded in Germany in 1994. The brand was originally f...
22 Maj 202430min
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
Seandette Wiltshire is the founder and director of strategy and operations at The Contact Hub. She is based in Christ Church, Barbados. The Contact Hub offers contact center and marketing services to ...
16 Maj 202431min
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Steve Mosser is the Group CEO & Chief Innovations Officer at Sensée. He is based in London, UK. Sensée is a work-from-home specialist, but has recently purhased The Contact Company, in Liverpool UK. ...
9 Maj 202429min
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
CXOutsourcers 2024 took place on May 1/2 in Atlanta, GA. Both Mark Hillary and Peter Ryan were at the event. Mark talked to some of the speakers and delegates about their thoughts on what they experie...
2 Maj 20249min
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
Chris Gillen is the CEO of A Closer Look. He is based very close to Atlanta, GA, so the CX Outsourcers conference is a local event for him. In this conversation he gave Mark Hillary a preview of his C...
29 Apr 202413min
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
Alex Muñoz is CEO of the Hispanic Media Center in San Diego, CA. He is focused on advertising and marketing for the hispanic community in the USA. Alex talked to Mark Hillary from Mexico City about th...
25 Apr 202420min
