CX Files

Jonathan Steiman is the CEO and founder of Peak Support. He is based in Cambridge, Massachusetts. Jonathan worked as an analyst with Peter in the past, but since then he has created his own CX company...

10 Nov 202221min

Jonas Berggren is the head of business development for Transcom - focused on leading the northern European division (baltics and nordics). He recently published a long article on LinkedIn (link below)...

2 Nov 202224min

Barry Matthews is the CEO of Open Assembly. He is based just outside Oxford, in the UK.  Open Assembly co-creates the future of work with organizations, platforms, and people by providing content, com...

27 Okt 202230min

Leigh Hopwood is CEO of the Call Centre Management Association - based in London, UK. Leigh recently published an article in a special report on the future of CX published by Intelligent Sourcing - th...

19 Okt 202225min

David Powers is the Chief Experience Officer at Rooter Hero. He is based in Los Angeles, CA. David has written extensively on CX, including a book called 'The Blue Collar Call Center' and hosts his ow...

13 Okt 202229min

Rick A. Collins is a SVP at Marsh USA. He is based in New York City and his focus is consultative analysis and implementation of creative and novel ideas for risk management. Peter Ryan met Rick at a ...

6 Okt 202232min

Stephen Loynd is an old friend of CX Files. Both Mark and Peter have know him for many years. He is the founder of TrendzOwl, based in Arlington, VA, and is well known as a speaker and deep thinker on...

29 Sep 202244min

Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX Outsourcers event in Las Vegas last week and in this interview he talks about some of the ...

22 Sep 202225min