CX Files

Ricardo Pedroza is the USA Executive Director of PROCOLOMBIA - the government agency focused on developing business, foreign investment, and tourism for Colombia. With a recent change of government, m...

15 Sep 202224min

Peter Ryan called on Sean Goforth and Lynda Arsenault to give their feedback on a visit by a group of international BPO influencers and advisers to Georgia this week. In this call, Lynda and Sean are ...

7 Sep 202223min

Victor Pereda is the CEO of Nearsol. He is based in Irvine, CA. Victor and Nearsol have advised many startups on how to manage the transition from in-house CX to working with a partner to cope with th...

1 Sep 202222min

Indu Badlani is the CEO at business process management experts Project Space and co-founder of StaffingExpert - a recruitment company focused on BPO and contact centers. She is based in Manila, Philip...

25 Aug 202223min

Simon Yoxon-Grant is the CEO of TLScontact. He is based in the UK. TLS is focused on providing visa and consular services so if you have had to travel since the pandemic - and you needed to apply for ...

17 Aug 202226min

Claas van Delden is the Chief Growth Officer of Yoummday. He is based in Munich, Germany. Yoummday is a highly flexible work-from-home CX specialist that has recently purchased Icon, the Prague-based ...

11 Aug 202217min

Cheryl Paarwater is Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa. In this conversation with Peter Ryan, Cheryl talks about the ongoing entrepreneurial nature...

4 Aug 202226min

Andrew Hall is the Chief Commerical Officer at Quantanite. He is based in Milton Keynes, in the UK. In this interview he talks to Mark Hillary about some of the challenges and opportunities associated...

28 Juli 202228min