CX Files

Annelien Marcus is a Recruitment Manager at Clarion People, based just outside of London in the UK... her focus is contact centre and CX recruitment so Peter Ryan called to ask about the latest recrui...

2 Juni 202222min

Cathy Jooste is the CCO and US Nearshore director at Atento. She is based in Florida in the US. Nearshoring is a strategy that is changing fast, especially because of the Covid experience where long d...

27 Maj 202217min

Daniel Hay is the CX and Digital Transformation Leader at Dow (Latam). He is based in São Paulo, Brazil. With a 125-year history, Dow is one of the largest chemical producers in the world with product...

19 Maj 202221min

Faye Joubert is VP of Service Delivery at iSON Xperiences. She is based in Johannesburg, South Africa. Faye talked to Peter about the importance of CX and BPO partnerships, especially in the post-pand...

12 Maj 202227min

Nadia Pace is a board advisor and executive mentor - she holds non-executive positions on several corporate boards. She is based in Malta. As a former CEO and with extensive CX experience, Nadia often...

5 Maj 202227min

Steven Van Belleghem is an author and keynote speaker with a strong focus on CX. Based in Belgium, Steven has now written four books focused on CX and has spoken at around 1,000 events in over 40 coun...

28 Apr 202226min

Paul O'Hara is EVP of Business Development at Teleperformance EMEA. He is based in the Newcastle area of the UK. Paul is on a mission to demonstrate the true value of great CX partnerships. Good CX ca...

21 Apr 202218min

Wiktor Doktór is the founder and CEO of Pro Progressio, he is based in Warsaw, Poland. Pro Progressio supports the BPO and CX industry in Poland with research, advisory work, and events. Peter talked ...

14 Apr 202229min