Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa
Cheryl Paarwater is Managing Director at Enerlytics & Call Lab BPO. She is based in Cape Town, South Africa. In this conversation with Peter Ryan, Cheryl talks about the ongoing entrepreneurial nature...
4 Aug 202226min
Andrew Hall - Quantanite - Content Moderation And Post-Covid CX Offshoring
Andrew Hall is the Chief Commerical Officer at Quantanite. He is based in Milton Keynes, in the UK. In this interview he talks to Mark Hillary about some of the challenges and opportunities associated...
28 Juli 202228min
Tony Won - Is Gaming Player Support The Same as Customer Service?
Tony Won has a long career as a leading player support specialist in the gaming industry. Previously he was the head of player support at Riot Games and Epic Games - responsible for supporting titles ...
22 Juli 202222min
Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO
Hemant Puthli is MD and Partner at Neo Group. He is based in Mumbai, India. Neo Group recently conducted a detailed study of business service and IT companies to determine which are really adopting a ...
14 Juli 202239min
Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?
Bill Colton is the CEO at Global Telesourcing. He is based in Arlington, VA, USA. In this conversation with Peter Ryan, Bill talks about how celebrities can boost BPO brands and help specifically with...
8 Juli 202219min
Colson Hillier - Alorica - Building CX Resilience And Innovation
Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner Magic Quadrant mentioned several examples of post-pande...
30 Juni 202229min
Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation
Stefan Freyer is the Managing Director of Orphoz (a McKinsey company supporting cross-industry transformation and project management) - he is based in Berlin, Germany. Stefan recently talked to Mark a...
23 Juni 202217min
Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning
Natasha Rantanshi-Stein is the founder at Surfboard - a service that has reinvented workforce management (WFM) by turning it into team planning. Surfboard is focused on team planning for CX and this i...
16 Juni 202223min
