Shira Dodi - Checkmarx - Cybersecurity And CX
Shira Dodi is the VP of Global Support at Checkmarx in Israel. In this episode Shira talks about cybersecurity, data protection, and how CX companies can protect important customer data. https://check...
3 Feb 202225min
William Carson - Ascensos - Planning For CX After Covid
Episode 200 of CX Files and we are talking to the person who gave this show it's name, William Carson, Director of Market Engagement at Ascensos in London, UK. William talks about the post-covid Ascen...
27 Jan 202233min
Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?
Scott Broetzmann, President of Customer Care Management and Consulting Scott is based in Virginia, close to Washington DC. His company has been surveying American consumers on anger and rage for almos...
20 Jan 202243min
Lisa Stoner - Uber - CX Innovation And Hyper-Growth
Lisa Stoner is the global head of support operations at Uber, based in San Francisco, California. Lisa is also on the General Member Board of Transcom. In this episode Lisa explore some of the challen...
13 Jan 202233min
CX In 2022 With Stephen Loynd & Lian Rowlands
A look ahead at CX in 2022 with... Lian Rowlands, Director of partnerships at Conversations By Ami Royal Wootton Bassett, UK https://www.meetami.ai/ https://www.linkedin.com/in/lian-rowlands-a26119 ...
6 Jan 202220min
Peter Ryan & Mark Hillary on The Major CX Issues For 2022
Happy New Year! Peter Ryan, Principal, Ryan Strategic Advisory (Montreal, Canada) and Mark Hillary, CEO of Carnaby Content (São Paulo, Brazil) explore some of the big picture CX issues for 2022. https...
30 Dec 202125min
TTEC & Teleperformance Review Of 2021 and 2022 Preview
Review of 2021 and a look ahead to 2022 featuring: Alistair Niederer, EMEA Head of TTEC Paul O'Hara, SVP Business Development, Teleperformance EMEA Peter Ryan, Principal Analyst, Ryan Strategic Adviso...
23 Dec 202124min
2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory
Cognitive Copy and Ryan Strategic Advisory recently published the 2021 Offshore BPO Confidence Index. This research gauges BPO confidence in 12 global markets. The report authors Matt Kendall and Pete...
16 Dec 202113min
