Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea
Pat Callwood is the owner of True Serenity Teas a subscription box dedicated to the tea lovers of the world. They have just been named top 10 tea subscription box for the 3rd year in a row on top 10 s...
13 Apr 201931min
Content marketing and building a relationship with customers with Karen Martin of My Pets Ashes
Karen Martin is the owner of My Pets Ashes, an award winning store that helps pet lovers work out what to do with their pets ashes. Founded in 2016 they now turnover £350k. --- Download our ebook... ...
6 Apr 201930min
Exporing the Secret Life of Search with Adrian Rowe. Find out how customers use Google
Search is a crucial traffic source for eCommerce businesses – between Keyword Ads, Shopping Ads, and SEO it is often the biggest chunk of traffic and sales. Somewhere we all spend a LOT of time – pour...
31 Mars 201930min
When wholesale becomes marketplaces and B2B eCommerce with Ken Kline of VHC Brands
Ken Kline is CEO and co-founder at VHC Brands, wholesaling premium home décor – think bedding, curtains, rugs and more. The business was founded in the 1980s and since 2015 has pivoted from using trad...
24 Mars 201933min
Growing a Shopify DTC brand to 7 figures with Amazon and wholesale it's The Sole Mates
Monica Ferguson is the co-founder at The Sole Mates. After inventing the The Sole Mates heel cap in 2012 (keeps your heels from sinking into the grass), they developed the first natural brand of women...
17 Mars 201927min
Powerful customer experience with Michele Poynter of award winning lingerie retailer Mish
Michele Poynter is the founder of Mish, the multi-award winning lingerie boutique. It’s a bricks and clicks business founded in 2009 they are now turning over £750k per year. We talk solving customers...
10 Mars 201933min
Marketing and growing a craft supplies store with Alana Banks of Fridays Off
Alana Banks is the founder of Fridays Off Fabric Shop, an online only fabric store with a monthly subscription club. Alana launched the business in March 2013 and nearly 6 years on they’re achieving s...
3 Mars 201928min
Google's Comparison Shopping Service. What is it? Who should use it? And how to do it well
Our guest is Jon Lord of Connexity. As many of you know I’m a big of Google Ads fan, so at eCommerce expo last year, when Jon started to tell me about Google “Comparison Shopping Service" – or CSS for...
24 Feb 201931min
