Metrics, Metrics, Metrics
Jeff is joined by Christian Jakenfelds from Planhat, a customer success platform. Jeff and Christian give a preview of a webinar that they co-hosted around metrics - how teams can move from leading to...
12 Apr 20221h 1min
Long Term Thinking in Customer Success
Jay sits down with Aurel Laor, the Chief of Staff to the Chief Customer Officer at AppsFlyer. The CCO at AppsFlyer happens to be our good friend, Ziv Peled. Jay and Aurel talk through long term thinki...
12 Apr 202244min
Migrating Customers to a New Environment
Today, Jeff and Kristi jump talk about migration paths for customers as you introduce a new environment. The main theme? Ensuring you build your process with the customer in mind. Migration can be a b...
31 Mars 202230min
20 Minutes on the Clock - What Does Customer Success Do?
Today brings Kristi into the mix as Jay and Jeff talk about how to champion customer success around an organization. As a CS leader, you get 20 minutes in front of the entire company - what do you tal...
30 Mars 202236min
Why you Should be Running an Advocacy Program and How to Get Started
Jay and Jeff chat all things advocacy. Jeff recently made the move to the marketing team as Director of Brand at Higher Logic. Jeff has taken over the advocacy program; he and Jay discuss the first 60...
25 Mars 202230min
CS Blueprint: The Future of Technology and CS
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the ownership of customer relationships, building playbooks, and predictions around technology, customer success teams, and organizational go...
23 Mars 202238min
B2B Marketing Content for SaaS Folks w/ Yaagneshwaran Ganesh
Today's episode delves deep into B2B content marketing for SaaS companies and how to produce the content people want and need. The ABM Conversations Podcast host, Yaagneshwaran Ganesh, joins Jeff to d...
14 Mars 202241min
CS Blueprint: Creating Office Hours for your Customers
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss office hours for customers. Listen in to find out how to get started, the right ways to facilitate these for your and your customers' benefit...
11 Mars 202254min
