Community in B2B
Today, Strategic Community Consultant and GGR member, Jenny Weigle, chats with Jeff Breunsbach about community, B2B organizations and how they're connected. If you want to join the discussion with ...
9 Mars 202240min
CSM Mentorship and Hiring Tips / CSM Office Hours
In this week's session of Customer Success Manager Office Hours, CS managers discuss leaning into the community, finding mentorship, your first 90 day plan, and tips and tricks for transferable skills...
4 Mars 202225min
Year 2022 Planning w/ CSM Office Hours
This week the topic for discussion is around planning for 2022 with your customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discu...
9 Feb 202227min
The Hiring Process w/ CS Leadership Office Hours
In this week's session of Customer Success Leadership Office Hours, CS Leaders discuss managing challenges faced during the hiring process, and tips to get through it. A weekly segment: CS Leadershi...
7 Feb 202222min
From Education to SaaS Companies w/ Jeffrey See
Today, Jeffrey See, Assistant Principal at D.C. Everest Area School District, joins Jay Nathan to discuss why educators are finding an interest in tech companies, and specifically customer success. ...
4 Feb 202241min
CS Blueprint: The Secrets To Scaling A Start-Up
In this week's CS Blueprint, Jay, Kristi, and Jeff go through the secrets to scaling a startup, from the article The Secrets to Scaling Zapier to 500 Employess from Employees Themselves. Our goal: to ...
3 Feb 202242min
CS Blueprint: Leadership Lessons and Utilizing GitLab
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center. Our goal: ...
31 Jan 202241min
Churned Customers and Off-Boarding Plans w/ Anita Toth
Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview. If you...
28 Jan 202237min
