CS Blueprint: Webinars, Investing, and CX Predictions
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022. Our goal: to give tac...
26 Jan 202247min
CS Blueprint: Amazon Outage, Compensation Survey & More
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea. Our goal: to give tactical, direct advice to cust...
25 Jan 202252min
CS Blueprint: Inspiring Leaders and Ideas
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the di...
21 Jan 202246min
Customer Success and General Counsel w/ Lisa Gilley
Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together. If you want to join the dis...
19 Jan 202245min
CS BluePrint: CS Articles and Brainstorming
In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies. Our goal: to give tactical, direct advice to customer success leaders. -- If yo...
17 Jan 202229min
CS Operations w/ Christine Lavery
Today, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations! If you want to join the discussion with thousands...
13 Jan 202239min
Customer Onboarding and Implementation Processes w/ Jordan Silverman
Today, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboardi...
12 Jan 202238min
Customer Education w/ CSM Office Hours
This week the topic for discussion is around working customer education. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with ...
29 Dec 202122min
