The Center of Customer Experience w/ Rhonda Keller
Today, Rhonda Keller, Sr. Director Education Services, Community, & Internal Enablement for Customer Success at Apptio, joins the show today for a discussion on customer success with host Jeff Breunsb...
27 Dec 202138min
Customer Onboarding for Scale w/ Jeff Heckler
Today, Jeff Heckler, Director of Customer Success Solutions at MarketSource, is here to talk with Jeff about his 10 point list for a better strategy when onboarding at scale. If you want to join the...
22 Dec 202146min
Managing Global Teams w/ CS Leadership Office Hours
In this week's session of Customer Success Leadership Office Hours, CS Leaders discuss managing global teams, and managing customers in different time zones. A weekly segment: CS Leadership Office H...
20 Dec 202132min
Finding a Balance While Working Remote w/ CSM Office Hours
This week the topic for discussion is around working remotely, balancing your work and home life. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to ...
8 Dec 202122min
Putting Your Buyers First w/ Amy Volas
Today, Amy Volas, Founder and CEO of Avenue Talent Partners, is here to talk with Jeff about her LinkedIn post that shares how she has closed $100,00,000+ in her career. Hint: You must focus on the bu...
3 Dec 202143min
Difficult Customer Conversations w/ CSM Office Hours
This week the topic for discussion is around difficult conversations with your customers. Listen now to make those talks a bit easier and productive. A weekly segment: CSM Office Hours Every Tuesday...
30 Nov 202130min
Building Relationships with Customers w/ CSM Office Hours
This week the topic for discussion is around building relationships with your customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the ...
24 Nov 202123min
Implementation and Onboarding w/ CSM Office Hours
This week the topic for discussion is around onboarding and implementations. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion w...
22 Nov 202128min
