Metrics to Customer Success w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Re...
14 Apr 202127min
Beyond the Tradititional Thinking of Community w/ Mac Reddin
Mac Reddin, Co-Founder and CEO at Commsor, comes to the Gain Grow Retain CS Leadership Office Hours to talk to us about community. -- If you want to join the discussion with thousands of other custome...
12 Apr 202137min
CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succe...
9 Apr 202126min
Discussing Customer Scenarios w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://...
7 Apr 202126min
Tending to Your Community with Brian Oblinger
This week we were joined by Brian Oblinger to talk about community. Brian is Chief Community Officer at Brian Oblinger Strategic Consulting. Tune in to listen to Jay, Jeff, and Brian talk about the im...
5 Apr 202137min
Completing a CS Certification and was it worth it? w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http...
26 Jan 202128min
CS Blueprint w/ Kristi Faltorusso: When to transition an account
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succ...
22 Jan 202126min
How profitability is impacting customer success w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow R...
20 Jan 202127min
