Community is no longer an after-thought for your customers w/ Dani Weinstein
Dani Weinstein, Senior Director of Customer Community and Growth at Kaltura, comes on to the podcast to talk about the Intersection of community and customer success. -- If you want to join the disc...
18 Jan 202138min
Building relationships to prevent churn w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http...
7 Jan 202126min
Prioritizing moments of truth with your customer w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow R...
3 Jan 202124min
What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours
CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.c...
1 Jan 202116min
Diversity Equity Inclusion: Unconscious bias w/ James Parker
James Parker, a leader In Diversity, Equity and Inclusion Initiatives, comes to the Gain Grow Retain CS Leadership Office Hours to teach us more about unconscious bias. -- If you want to join the di...
9 Dec 202041min
Finding the motivators of your champion w/ Kristine Vallila
Kristine Vallila, a leader of Customer Success at Baton, drops by to talk about building relationships and finding motivators for your champions. -- If you want to join the discussion with thousands...
7 Dec 202035min
Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil
Bertil Weil, a Senior Account Manager at Gartner, leads an Interactive workshop with the Gain Grow Retain community. -- If you want to join the discussion with thousands of other customer success lea...
6 Dec 202052min
Keeping stakeholders engaged w/ CSM Office Hours
CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.c...
4 Dec 202015min
