Where to start with customer success technology
We held a breakout session for our Gain Grow Retain community around customer success technology - where to start and how to know the technology you should be using. Thanks to Carlos Quezada, Walter...
27 Sep 202055min
What are key playbooks you should have in CS w/ Kristi Faltorusso
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succ...
25 Sep 202031min
Building success plans on the front lines w/ CSM Office Hours
A new weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: ...
22 Sep 202051min
Leading through setbacks and failures w/ CS Leadership Office Hours
A number of weeks ago, we asked for our members to get vulnerable and talk about setbacks and failures. Not as a means to bring you down, but to bring more connection between our peers. ** This ses...
17 Sep 202051min
Prioritizing customers when you have a book of business in SMB and Enterprise w/ CSM Office Hours
A new weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain...
16 Sep 202051min
Going back to the early days of subscription businesses w/ Robbie Kellerman Baxter
For today, we're joined by Robbie Baxter who has spent almost her whole career around subscription businesses and focused on customer experience. She recently released a book, The Forever Transaction...
13 Sep 202033min
Do you have renewal managers w/ Kristi Faltorusso
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succ...
10 Sep 202033min
Racial Diversity in Customer Successs w/ Matt Myszkowski
We're fortunate to bring you a panel discussion by our friend and champion, Matt Myszkowski. He is joined by 3 leading Customer Success professionals to discuss the impact of Black Lives Matter on th...
8 Sep 202050min
