Gain Grow Retain

We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity, and Inclusion. This recorded live virtual panel discussion sees Matt Myszkowski facilitate...

3 Sep 202050min

A Gain Grow Retain Exclusive session around Leadership in Customer Success. Our guest and friend today is Nils Vinje, a leadership coach and author of the 30-Day Leadership Playbook. The book will be...

1 Sep 202037min

We're bringing you a guest episode from Matt Myszkowski that opens a conversation around Diversity, Equity and Inclusion. This episode sees Matt Myszkowski joined by 4 Customer Success professionals...

28 Aug 202048min

Sara Masson, Director of CS at Loopio, jumps on the podcast to talk about what her team has accomplished over the past 90 days. And It Is quite a list! In just three months, the team managed to: -Bu...

26 Aug 202032min

Rav Dhaliwal, an Investor and venture capitalist at Crane Venture Partners, hops on the podcast to talk about how critical customer success has become for early-stage businesses. -- If you want to ...

24 Aug 202036min

Nicholas Tyson, Director of CS at SmartVault, joins us from Houston to talk about building and scaling customer success. We met Nicholas back In 2019 at the CS100 conference and let me tell you, this ...

21 Aug 202035min

Alex Tran, a Client Outcomes Manager from Gainsight, joins the discussion to discuss their approach to tech touch strategy. -- If you want to join the discussion with thousands of other customer suc...

19 Aug 202025min

Laura Wilson, an Executive Recruiter for Westwood & Wilshire LLC, joins Jeff to talk more about the recruiting and candidate landscape within B2B SaaS. They review some tactical elements that may be b...

17 Aug 202027min